Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
До Махачкалы за 20 дней. Выглядит хорошо.
I am satisfied for this purchase.
Before Kaliningrad in 22 days, the rubber was put, the roll is excellent, there is no noise at all, even!
The store quickly sent the goods. Tires came very quickly for Ali. On quality I can not say anything yet, when it will be warmer put on the bike and then it will be clear
Fits really well and it looks its gonna last for a good amount of time.
Exact description. They look good quality, but I still have to go out and test them. I'll notify result after testing on the street.
Quality rubber (the moustache stretch, do not break off). Katit and brakes well, without punctures. The width of 1.75 ''to the mountain bike in return for a regular 2.1'' comes without problems. I guess 1.5 ''ll get up, but haven't tried yet
Tires are excellent, narrow, rolled, then what you wanted! Delivered in 3 weeks to Krasnodar
All right! I arrive in 11 days all very well
The product corresponds to the description. The size is exact. In my city, it's very difficult to find cameras for this size, so you immediately order a camera, or make sure that your camera fits in size. I have not rolled yet, so I can not say anything about the operational properties of the product. Very fast delivery. To Grozny delivered in 12 days!
Excelente
Ordered one tire first. I tried to ride. I bought the second one, because the tire is very good knurled. Took 27.5*1.5. It would be good if the manufacturer instead of the metal cord put Kevlar.
Отлично упаковано , быстрая доставка ,хорошая резина 5++
Хорошая резина, заказывал два раза, разные размеры, все хорошо!!!
ok
The goods are fine. I order not the first time, the quality is satisfied with all 100%
So after the first trip the flight is normal!!! Natat increased by 10-15% the average speed will not say that increased significantly, but by 5-7 km/h the bike added. In addition, the legs became less tired, I think it is the consequence of reducing the rolling resistance, the rubber is very quiet and soft at the pressure of 4 atmosphere stroke soft and coated good. On the ground has not left yet, but in the city on the paths, the park rolls well! Yes, and in quality it is soft as if rubber, not Oak, although it may be a disadvantage as it will lead to faster wear, but this is only the assumption! So the item I recommend, store for prompt delivery separate thank you!!
The item is very good, the parcel arrived in 13 days, the rubber is soft, the central part is more dense rubber! The store sent the order promptly.
Отличные покрышки! надеюсь, что они добвят моему велосипеду несколько км/ч при езде по асфальту! Продавец весьма адекватный и оперативно исправил свою ошибку. Рекомендую!
Заказываю не первый раз. Товаром оченень доволен, резина легкая и накатистая. Продавцу очередное спасибо за оперативную доставку
Thank you!!!
I arrive faster than estimated
good and trusted store. nice bro. awesome
They look good in principle. It's the second ones I ask for and dry they go very well.