Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
✋????To be kind! Pack-5☀️ Quality-5☀️ Recommend ✸
Fast shipping, well protected. It works perfectly and the app is super intuitive, I would recomend to get a USB to type C adaptor to use in your phone when you will use for long periods of time.
Came quickly, as described. Thanks to the seller.
Everything is cool, the quality is good
Everything works without dancing with a tambourine. The camera is normal. I can advise
For your money quite well
The parcel was quickly sent from the Russian warehouse for business-everything is fine, everything works... But!!! Through WI-FI the video goes only with a resolution of 640*480. Just as he did not fight could not achieve another. However, in the description of the product I found that this is exactly what they promise, no more!. However, if you connect the endoscope directly to the smartphone (through the appropriate connectors) I could get a video recording of 1200 p, but the quality is not particularly high and often instead of the image only a gray screen (only 3 or 4 times you can make video recording) The focal length is set to about 7 cm. Video quality "not so hot".
A great camera for your money. Everything connected without problems and works as in the description. Resolution 1944 × 2592. Delivered to Rostov in a few days. I am satisfied with the purchase. Thank you.
The endoscope is excellent. Came very quickly, needed by the 28th, came 27 in the evening. Shipping fire????. Everything was installed and connected without problems. Has not yet been played with the settings, it was necessary to mount a hanging cabinet with tricky hooks that are not visible, and this is where the device came in handy. Along the way he found and took out the lost nut behind the drywall wall. While I'm glad, the endoscope is working off its money. How warm it will be, I'll see another Catalan in the car.
Not all LEDs in a circle work normally
Focus well for the moment
Good product...!!
A good endoscope, ordered a 1 m cable, and brought 2 m. Nice bonus
Comfortable
Good camera, it is the third one I buy. I already had others and this is the one that works best and image quality
All super. Great product! Arrived quickly in Rostov
Great product.