Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Correct operation, choice angle 3,6 or 6mm
The cameras work well!
Good equipment, it is already the second I buy. I did tests in the first and I rate as excellent.
Everything came right now and just tests
Fast delivery and conform to us. But I haven't installed
I installed recently and at the moment the camera is spectacular. Excellent quality, night vision surprised me. Came very well packed, congratulations to the seller. I recommend it.
Best camera in the world only surprises excellent quality caught up mouse with her
A good camera, it's a pity that it's plastic, it's easy to connect, but you have to figure out how. Guys, you need to connect it first with the phone, and only then with Wi-Fi, something like that????Well, naturally download the app????Before.
I bought the 1080. Excellent camera! Worth every penny. I'll buy two more.
Fast delivery, good camera resistant to rain water, external environment. We like it, it doesn't totally focus on people's faces but it helps with the vigilance.
Arrived very fast, everything well packed. Now is to install and test????????
Note 10 good Image both day and night I am satisfied
Everything is great. Everything as always at the highest level
The camera is very good, it is for sure the price and it is the cheapest with quality you can buy. For those who have doubts, follow the comparison of 3.6mm from 6mm (purchased from this same seller). For areas that need a greater focus on details place the 6mm and areas that need coverage greater than 3.6mm, but each case is a case and choose the one that suits you best. Anyway worth the price (130 at the moment).
Very good image, but does not have a good fluidity using memory card
My dear, the shipment has arrived. Thank you from the bottom of my heart????♥️????????
Very good image, very protected packaging, I recommend it, I am using ONVIF and it works very well.
The camera came well packed. Launched the first time. I took it for the dacha because there is no Internet, and not all cameras can work without connecting to the network. While put on the balcony of the 3rd floor. Picture quality is rather weak. Possibly due to the selection of the focal length of the obstructive. Since I chose with a wide viewing angle for the dacha. And the height is much lower. Immediately glued an additional radiator to the processor as it heats up to such an extent that the finger does not hold :( The application is not very convenient in the sense of rewinding at speed (there are two x 2x4). The only plus. You can select the protection area in the image. But on the street it works on any little mole movement with minimal sensitivity adjustment. In general it will go for that kind of money Immediately order the radiator and hot melt glue. Spread literally a little almost thin film. So that the glue does not squeeze out from under the radiator. Since if it leaks out and passes the chip's leads, the camera is in the trash