Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached without any problems. Works beautifully. I think it would be useful.
Very fast delivery, everything works fine, I advise. makes a very good neck massage...
More power than you think. Most of the things you sell at Kus stop when you put power on your arm, but even if you give it to me, it works. It's very cool.
The seller is responsive, solved the shipping problem, the product itself is good. Recommend
Fantastic tackle, he gave me a lot of relief and my tense muscles are very puffed up. I definitely recommend????Massager very nice and very well made.
good
Good massager, it feels like the neck can work
As described. Good quality! Good packaging! Fast delivery!
I will be satisfied with the purchase, I also recommend the TEM masager! Masager May 4 buttons of keruvannya: vmikannya TA vimikannya, pidygriv, shvidkistya wrap that kerunok wrap up masuyuchiy goliv. It is easy to shake, it is not possible to masuvati not to the zone of Shiya, ale I will buy it, Nig. Fortsyu massager vid sockets, the kits have a car adapter. The Waga is small. Synthetic materials, chochochol can be rosy. Hour massage 15 hp. The massager is not the same puffy, the yakshchi treba hardcore massage, ale Yogo povnishu vistachai for masazu Shii, and the strong sleeves of the Cape can regulate the strength of the Masad. Dysno before the mouth, there is a little light, knowledge, relaxation. Masage delikatny. Functionia pidygrivannya good vidchutna, mishce Masada chervoniya. The masseur is not to be lost, ale for driving at a car-Super, for domestic vicoristannie. In fact, the deputy of the vikoristannya and everything is good. Nadine packing box. Shipping mega shvidka, kur'ur. I can sell and the brand. More times-recommend!
It's all good. But the fork is out of luck.
The massager is simply fantastic, of excellent quality, and most importantly, it serves its purpose 100%. It was the fastest possible delivery from AliExpress. I have at midnight on 11.11. Made an order.
Verified Product and seller! It's great! Thank you!
Very good.
Good massage device, it is the second I buy since I use it a lot, the other lasted 4 years. I recommend it
Everything is well packed, the massager is working! Buy this company's third massager, thank you❤️
Labai patenkinti, prikė atėjo labaigreitas Super, viskas veikia. Ačiū pardavėjui
I order here already 8 massagers for friends and relatives, a good thing if you use it correctly and constantly. This time the package arrived with a broken adapter. Wrote to the seller, everything answers, it seems to meet halfway, but stubbornly insists on sending a photo, although I attach a photo and even a video. Either the seller is cunning, or some kind of garbage with the chat. Change, but not pleasant, bought as a gift, had to buy the adapter separately. I didn't lower my rating, it's still great. I hope the seller will read and draw conclusions for himself.
Thank you for the massager, they brought everything in good condition and got it to the apartment by courier, it works and how it massages I am delighted and my husband likes it, the neck back, the lower back began to feel better, I wish everyone to purchase it and inexpensive and useful thing????????????
Perfect as it was told.