Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a very good product. It is the second time i order. I feel very fast warm. Thank you very much.
The goods are the same, the priyshvidko. Seller recommend.
Definitely i will order more. It is amazing. Thank you very much
The item arrived a little late but within the protection time and it is very good finished we will try it I recommend to the seller
Thank you! I will warm my neck)))
Taiwan satisfaction. Good effect. It is usually warm, but sometimes it is hot. I experienced the worst in Ali that I have not experienced in many domestic shopping. In Korea, it is difficult to find one out of 10 orders of damage, bad and fraud. In other words, for this reason, there is very little reason to get a refund, but as you know, it is often difficult to see the normal product. Even if you want to buy to refund! The emphasis on free returns seems to be a proof that there are fewer accurate and safe products. Ally bad in proportion to the number of days, if the number of damaged goods increases, there is a doubt about the theme to order, and it is a concern and hesiteness. Even if you say this to the customer center, it is not a big deal that you can apply for a refund. Only easy to answer. In fact, in addition to the items Ali represents the seller, getting a refund for the rest is more than passing the college exam. Ressda. In order to pay for this and make a refund, the customer wants to give up the refund by himself. I was also pressed by the dispute team to end the dispute. It's an evil place that's really unusual and hype. If you send the wrong thing, of course you apologize and the way customers want it, whether it's an exchange, a reward or a quick refund. I have to take responsibility, but I feel angry that the responsibility is just before the purchase. The seller who sent the defective goods is closed, and the dispute Team (Philippine customer center) is the seller agent, the protector, as a lawyer, at first, "If the seller does not respond to the dispute for 5 days, I will refund it." one horse. I am soon to pay the return fee, and I am mocked with a remark that I did not cooperate. In other customer reviews, on the contrary, the seller is silent, so no refund is not available. It is impossible. There is really no place more crazy than this. The intention is obvious. Continue to change principles according to customers, trying to extote money. No refund of return fee. If you try to return it, you will not be able to refund it because you refuse to collect it. If you feel good if you do not return it? Refund immediately. There is no mental illness like this either. Even though I informed Ali that something worth about $2 was lost and within two days the courier would compensate me for the lost items. This rotten group pranked, dragging time for almost 15 days. Usually, I put my tongue on the abominable masterpiece of those who are trying to give up by dragging time for two months. degrees
Delivered quickly. Really warms like pepper. Size with stock. +