Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
whomever made this toy and the App is a genius and loves women. there is a musical option which is the most unique thing ever
Perfect! I just have to offer it to my wife so that she can enjoy it even when I'm not here!
Looks and feels good, seems to works like the originals. Will have it tested. I hope I find the guts to write a review about it HAHAHA. - - - - - - - - - - REVIEWS on AARTJAN.nl /blog - - - in Dutch, with translations - - - deliverd in 3 weeks to NL
Plastic to the touch is pleasant. Completely discharged from the box.
Perfect. Fritz me and knocked out a little money for the clitoris that I had stronger and good without being aggressive
The product is full, working, the wife has not tried it yet, thanks to the seller for the speed and speed of shipment????
Best of all, I already bought for myself and my friends
Perfect, the store sends it discreet and the product has very good quality, will buy other products for sure. i recommend the store and the product!
Great product. Works for all 100. Pleasant to the touch, brings to orgasm in a few minutes!
Price ratio, is the most amazing thing on the market, a 10 experience
I guess he arrived very quickly It looks good as it looks in the pictures is for a gift
Came in a discharged state. Pouch packaging, probed.
The vibrate call is great, expected more from the sucker, does not suck cool...
Rather more powerful than I expected. Very satisfied with the results obtained
Good product. Matched with the description. App controlled and working fine
A bit too wide for me but it makes wonders trust me. Im very satiesfied, battery works for long hours
Quality is ok for the price. Easy to use. My partner like it.
my favorite so far! wish it lasts forever!
Everything is great. The product arrived on time, well packed, works as stated. Satisfied completely. I recommend it. The only thing is that the size is too big, you need to be ready for this format.
For such a cat? Magic! The user threw the rest of the toys away and walks all glow)