Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality original product, it comes sealed (it is good for the customs staff not open), I will buy more reservation, I recommend all of AliExpress, it is too top.
I delay arriving but it was problems of the company in my country, it arrived in good condition and it is exact to what was requested. It looks very good quality, I would say it is original and it is very enjoyed. It comes with your charger and the shipping is very discreet.
The parcel arrived early.
It was well packed and received well without damage to the box.
Very good
Everything in order. Original product, with box, manual etc. Happy wife.
Dear Seller Thank you for having arrived safely today. It is an inexpensive product but of satisfactory quality.
Arrived super fast in Brazil, but stayed many days at customs, I got to receive notification that the package would be returned to the sender, but apparently it was just a bug on the Post Office website, after a few days updated and followed the normal route for delivery. Now about the product ....de ixem prepared towels. Several towels. That was the first sucker I used, it's definitely not a normal sex toy, like a vibrator. Here the business is totally different. It's very good, crazy, different. Discover their bodies. Light kisses. (seriously, need to put a few towels down before use).
The product description came detailed on the mail label, which is not unobtrusive at all. At last... How I don't owe anyone anything, okay.
The delivery was fast the product is very good quality
Excellent product you see in product quality, Super worth the price, bad it took a long time to arrive, it takes more than 3 weeks to arrive????????
Super fast. I arrive in Peru in 15 days. All as is the image, powerful and well packed
Arrived in about two weeks. This runs well, but I don't feel much! LOL. I think it's just me. This kind of vibe doesn't do much for me as I don't like direct stimulation on the wooha. I should have figured that out before I bought. Otherwise, it's a good product and comes with cord and bag.
Good quality product. Still needs to be tested. Well packed and delivery as described. According to images.
The product arrived in excellent condition. It was very well packed, well presented and appears to be of excellent quality.
Works perfectly, comes with warning d charge on, PC to preserve the battery
Excellent Product, original, very good quality, fast shipping
Very good product, arrived on time but arrived with the box smashed and the shipping packaging open