Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very difficult with sizes. 170/76 kg, this fit perfectly and incredibly nice and comfortable, good material, recommended.
Very good jacket, the zipper looks good quality.
Good quality, just the style I didn't like very much.
Better than expected.
Looks good.... We will try
All ok
Awesome jacket
Perfecto
Perfect, xxl for 90kg and 1,80
las cazadoras chulísimas, el tiempo de envío muy corto y el vendedor facilita las cosas para q todo salga bien, ha sido encantador!!!
I am with the fleece very satisfied
I am very satisfied with the fleece
very good and very fast! Thanks
Item of very bone quality, well cut, shipped and received in 12 days as indicated. The store m confirmed on the size when sending. I tried the jacket immediately and the product is perfect not only in size and comfort but especially in efficiency, A 2h ATV output that ended at 5 ° c without being cold, which corresponds to my expectation. The product is suitable for the winter season by wearing the suitable clothes underneath.
Size 2XL = XL euro Good quality Good cut
In Spain I wear size M, I have chosen size L. In the photo you can see that the length in the chest is 55 centimeters Front there are no pockets, they are ventilation slots, as the store indicates On the lower back there are 3 pockets, in the image I put my hand. Zippers slip in comfort I'm happy with the purchase.
Good store ensures a good tracking of the order in case of problem to recommend
Warm, inside pleasant to the touch. Height 176, 63 kg. I took the size M, no more. It is worth considering that the jacket is not thin and most likely it will be a little sailing. For its price is good.
Very good value for money!!!!
Jacket conform to the description keep warm I measure 167cm for 85kg I took xxxl the size is good just the sleeves a little long
Wonderful. Arrived in 12 days. Amazing. Was great for me, but am woman… Gave to the husband and ever will. Was perfect for it. Weighs 76 km and 1,80 height
This time they were right, I asked for European size L 170 height 75 kg weight, if you like that it gets more baggy it's better to order the XL or if you're going to wear clothes underneath, Very fast arrive in 48 hours very good value for money very good contact with store answered all my questions, highly recommended seller
Slusny material, pekne usita, Sedna and levna
Beautiful top!!! Very high quality. Love the little token that comes with it. It is very worth to buy this item.
nice goods, thank you