Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality product. Beautiful, sturdy and contains enough thing. Responsive and careful packaging, certainly indicate the purchase!
The bag really liked! There is no smell, sticking out threads or something like that. The seams are even and glued. All came with a complete set, and quickly enough (ordered 29.07.2021 came 05.08.2021) on the steering wheel has not yet tried on since there is another bag. But as a backpack already used, for their money is not even bad. I roll for almost 10 years so there is something to compare. I recommend it to everyone!
Delivery 16 days, the bag pleasantly surprised, empty cover the air does not even pass anywhere. 10 liters straight huge bag did not expect. The auto mount to Velo is not very thought out. Inside there are 2 Velcro apparently to hold the bag, in fact the bag is not glued No way. incomprehensible fastening on the steering wheel, and not engendering the confidence of the latch. In principle, it is worth taking only because of the bag, because with the same success, you can fix the bag with what thread of elastic bands to zero difference with the holder no It will.
Bought separately only a cover for fastening. With the help of it, you can fix any hydraulic bag, sleeping bag, mat or tent with a diameter of about 15 to 22 cm. Straps-Velcro pull out, they can be fixed through different slings of the cover.
The material is as expected, good thickness and good finish, arrived in 11 days, surprised me the speed, maybe it was for buying 11/11, but all excellent!
The very fastening on the steering wheel requires a little improvement-you still need to buy an additional stick-a place for the steering wheel and it slightly lift up. The bag is more than 15l on the wheel of the Ram does not rise along the length. Herma herself without Velcro, although there is a Linden on the fastener. Herma is very strong, fasteners too. In general, the quality is very good, although it requires improvements.
A good universal mount, holds firmly, does not tear, fits any bags-tents (in the photo another bag of 12L and a single tent). The bag is normal, but there is no valve for air etching. The bag is a little sagging and some can even lock the wheel or wings, but it's normal, either drive like this or make a front trunk. I went to PVD with all the equipment, I showed myself well.
The goods came incredibly fast-9 days!!! The quality is excellent, you only need to learn how to properly attach to the Great, comfortable bag, I really liked it!!!! Things vrazit very much! We must now test in hiking conditions!
I bought for a hermobag for 20L, and a steering wheel 44 cm. Came perfectly;) Thank you store!
I ordered 20 liters for a sleeping bag, it does not fit. I'll use it for other things. In 3 _ x liter camera climbs + there is still a place.
товар получил, качественный. на велосипеде не пробовал ещё
Goods as in the description, delivery to Ukraine 2 weeks, brought by mist Express
Exactly as described. Great product and fast shipping, would buy again.
Super all quality and reliable, I recommend the goods and the store
Bag of norms. On cyclocross with Baran came up.
Quality is good, everything is reliable. I will order other bags.
Sellers of fast response, some times the confirmation of delivery address, just only delivery in expedisi reply so long, 1 month I waited to have this goods
Perfectly adapted to my support. To see now in use!
Good price and quality, very happy with the Newboler Bike Front Tube Bag. Covid 19 affected deliver, took ages to arrive, but not the fault of the store at all, it is just what happened. Nevertheless, arrived in the end.
looks good, will try out soon, no Velcro on bag to stop it falling out of holder.
Good quality product. Waterproof bag 15 L size very good! Arrived in less than a month in BR
Muy buen producto me gusto mucho, lo recomiendo
Package arrive to Romania at my home in 68 days, at limit with shipping time but i'm satisfied with products. I'm not tried yet, i will came back with a real feedback, i'm curious how much can you put inside. Thanks!
accurate... have not try installing on handlebar yet.
O.K.