Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all ok. thank you
ok
Unexpectedly high-quality bag. The only thing-there is not enough another strap on the vertical at the bottom. It will be necessary to put an antiboltanka on the frame. And the hooks with Velcro are long, but the push from this little-the response part is also long, so the Velcro contact area is small. But in general-very good.
At first glance, an excellent bag for your money. The only drawback is there is no Velcro in the bottom of the bag and the bag dangles at the slopes. I came suddenly quickly. Seller recommend.
It is a very nice bag. If you order it you should know, its a little bit smaller than you think. It has around 4 liter netto capacity. Very nice quality, better then my bags from local shops (Hervis, Dechatlon). If I have to say something to improve: The line what is holding the bag to the frame is a little hit too long, and would be nice one more to the back side of the bag (on the seat tube it has only one). On the arrival day we went to bikepacking to the forest. No rain, but wet mud yes. Inside was dry after 2 day. Recommanded. (the tax and VAT in Hungary was incredibe high compared to the price of the item)
As description
ok
Delivery in two weeks In appearance, the bag is good, durable.
Quality is super.
Доставка быстрая, буду "переколхоживать" аккумулятор.
très belle matière belle finition ! rapport qualité prix imbattable je recommande
tudo ok com o produto de acordo com a descrição. entrega demorada de 29 dias pro Paraná
Delivery about a week. The bag is good. On Merida big Nain went well. The straps of the fastening are long, it turned out to wrap 2 times.
In general, not bad. But in the photo it looks at times more. Somehow did not pay attention to the sizes, when ordering. But the description corresponds. Quality is not bad. Threads stick out, but not much, in a couple of places. It was not a long time-21 days before Siberia.
The bag is just fire!!! Large and roomy, has two compartments with a zipper, and inside a large still additional mesh feeders. If you measure the volume in "bubbles", then a couple of bottles will enter a precise good thing, your money is worth! recommend. to Samara days in 10 came (quite quickly).
way smaller than expected
Good Goods
Everything corresponds to the description
Great! Very satisfied with the order.
Good bag. Thank you!
It reached 30 days in Kazakhstan. Sent immediately. Good qulity. Good quality. Fast shipment and delivery. Thank you
хорошо
Quality good. However my view without Velcro at the bottom is flaw. I przyszyłem alone.
Everything is fine, I recommend!
сумка - огонь! положить принадлежности для велосипеда + бутылку с водой. приехала быстро. велосипед на фото Trek 3900, размер рамы 18