Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On a man's hand is a little short, the quality is excellent for its money.
Perfect very well adapt to the watch super quality I recommend
Good
It's okay! Quality is normal, for price! Recommend!
Excellent strap for your money. A little hard, but it's a matter of time, it's carried out.
선물용이었는데 만족합니다.
Perfect!
I liked it very much
Short for a man's hand, in general.
It's very good quality, I bought one to see how and if they're worth it, I'll buy more.
Very not a bad strap, I recommend! Delivery 20 days to Kiev
Great, reception before the scheduled date
Very nice bracelet, well finished and good production. Fast shipping
Very good product
Качественные ремешки! Рекомендую. У нас их целая коллекция. Вот подучили очередной. Доставка молниеносная. Продавец-молодец
The photo looks brutal, of course. In fact, more narrow and flimsy than that. And a short one-on my, medium thickness, the wrist barely enough "tail" to fill in the rings.
Everything is fine, thank you! At 5 series came up, my hand is big, so fastened to the last hole, but the main thing is convenient!
Nice strap. Looks neat, not cheap. First, the buckle seems heavy, but the next day I got used to it. You can take it. Delivery by courier to Mo.
It looks very good and looks like a good material, I have to try it still.
Perfect the color is identical to the photo I recommend this store quite fast in less than a month.
Very fast delivery to Moscow, thank you. Strap cool.
Clear, high-quality, does not rub, the clasp is cool I like. Came less than a month before Vladivostok.
Delivery fast brought Courier, bracelet norms, but Green I liked more
Sewn soundly. Brought quickly
Thank you. It was perfect.