Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The strap came. I will try to put on Casio db-36-1 (took it with the calculation that it will be necessary to slightly fit the strap).
The parcel reached 17 days to 16 regions. Packed pretty well. The set for replacing the strap is cool. Installation of the strap difficulties did not cause, small surges are removed easily. The quality is almost excellent) the store is well done)
The shipment arrived perfectly, all right, thanks
livraison rapide niquel avec le système pour enlever la goupille impeccable pour ma montre knight rider
Ремешок тонкий но весьма крепкий , прочный и эластичный.
Looks good, came in normal time, just a little longer than expected but well
Everything ok.
The strap is soft, fastened easily. Included 4 pins and tool
ремешок подошел, но очень тонкий. отличается от оригинального сильно. надеюсь, долго прослужит
Long went 2 months
The goods are excellent!
It atived in 2 weeks it's not top quality but it's only 3 € and U can't ask for nothing more it is worth every cent. recommended
the strap fits well , looks and feels good , i am very happy and so is my kid
Perfect fit, fast shipping
Nice new watchband. Ordered one before.
The quality is noticeably different from the original Casio. There's an obloy. The strap is softer than the native one. The native strap lived for a couple of years and burst.
Received super fast, accurate description of product. My Casio F-91W thanks.
it is good and this is my second order
Good.
A good strap, enough for half a year somewhere daily socks, soft. Ordered three times already
Excelente o produto... recomendo o vendedor.
The delivery was quite long: more than a month. The strap is close to the original. The Buckle changed to its own. I think for a year enough.
Quality is not bad. The material is soft and pleasant. The only negative rods that in the kit did not fit (short) and had to use their native ones.
It comes very complete, with specialized tool and spare parts besides the straps. Unbeatable for the price.
Very good product fits perfectly with the watch (16mm), the bracelet is very flexible. The parcels were delivered in advance on the schedule it is perfect. I recommend this store.