Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much. Thank you. A soon.
I need video and photo Garna, ale at vikritti and a hand-held keruvanni will be too light. With some problems. In the tabernmost OK yak for tsyu tsyna, ale vid imilab Chi xuaomi keruvannya shorze.
For my money an excellent camera, connected it works, it remains to set up the schedule and scenarios. So far failed to sort with Alisa.
Good camera, I arrive the box a little crushed, but without damage to the camera. For the price and resolution is worth it, easy to install and compatible with the SmartLife app.
Perfecto
Everything OK????Works well????
The package arrived on time, the package is declared. Seller handsome
The truth is very happy. I'm not a big fan of ali-express because a lot of things take so long that they don't even arrive but the truth that this store surprised me, for shipping so fast (9 days and for the camera quality itself. Also very good quality of vision.
Is better than I imagined
Fast delivery.
What a wonderful camera. Its perfect the size it has fits in any corner the image day and night you appreciate the image and everything that happens. Im glad to have my KERUI camera
camera great works properly
Perfect and very nice easy setup
Super just like in the description
Very good cameras
While everything is fine. Everything works. I haven't figured out the little things yet, it's over time. Factory packing
Well, a very normal camera. The price tag is adequate. The detection and alert function on the phone works. Object tracking function works. I liked it. The seller is sociable. I hope it will last a long time.
Works very well in accordance with description, Thank you very much.
Easy to set. Very good image quality both day and night. Motion detection notices work properly
Greatthis camera work with tuya appeasy to connect
The camera arrived quickly. Works as in the description
good product.
Everything is super. Delivery is fast everything works.
I highly recommend it
It is the third that I have, the 2 days came ultra fast and it looks good, they are easy and intuitive both to pair with the application and to handle them, for the price they have, you can ask for the most, in the end I think I will fill my entire house with cameras