Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality, I have expected a lot, good quqlity....but this is over my expectations, super!!! Best made backpack! Thank you seller!!!
Bag of very good quality, corresponds in every way to the description of the announcement, received in France in 10 days.
A great backpack. Worth the price. The locks are thick and the backpack is comfortable. It doesn't stink. I recommend with a pure heart
The quality is excellent, it looks more voluminous in the photo
Looks solid. There are internal pockets of varying degrees of usefulness. If you fill it to the eyeballs, it will probably take shape, now it is flat. Large compartment is closed by double zipper. For my tasks they are big, but here they are to blame, you need to look at the description more carefully. Included a mounted code lock.
The backpack is very high quality sewn. Replaced the old titernu, which served for 5 years. You can still use it, but the appearance is shabby. The new model has undergone changes in design, but the main necessary pockets remain. Of the minuses, I want to note that the laptop pocket in the back has become smaller and not so convenient to take out and fold the laptop. But my 15,6 still fit there. Also the side pockets are too small, in the past there were high with zippers and still nets on an elastic band on both sides, where a bottle of water and a bottle with an antiseptic on the other side threw. Let's see how long this one will last. But in any case, given the price is a good buy. Went to the sale with a seller's coupon for only 2579 rubles. And free delivery to the point of issue. 19 September ordered, 23 received. The firm of prosperity and big sales!
Bare Tiger backpack is by far one of the best on the market, complete and comfortable. I bought this one because I already had an equal one that broke the double zipers, and they sent me some extra units. Topzeira
Very well packed! In general, a good backpack, there is something to compare with. The main Department seemed too small. Delivery was longer than the specified time.
I liked the backpack, roomy. It looks like not like a funny thing. The threads do not stick out, the lines are smooth, the ties are small (frequent). Packed soundly, you can see they tried. Delivery only 6 days
One of my best purchases. The backpack is hard enough, that's how it should be. Laptop 14." Very comfortable to wear.
I bought it on November 11 and it came to me on December 02. I honestly thought it would take longer to arrive because of the enormous movement that must be there at this time but no. The shipment was fast. Once he left China he arrived in my country in a week. And as for the product I loved it. The material looks good quality and I feel that it will last a long time although at the moment I will not use it. I would only have liked him to have an internal key ring from where to hang my keys, but hey with the laptop section he has, I stay satisfied. I highly recommend this store. Buy without fear.
The backpack is very beautiful! Looks very good, the fabric is thick, the zippers are easy. Roomy. Delivery four days in St. Petersburg.
I recently purchased both the backpack and satchel from AliExpress, and I must say, I'm thoroughly impressed. The quality of both items exceeded my expectations. The backpack is of exceptional quality, with sturdy materials and expert craftsmanship. It's evident that it's built to last. One of the standout features is the abundance of pockets, which make organizing my belongings a breeze. From designated compartments for my laptop to smaller pockets for pens and keys, everything has its place The satchel, while more compact, still offers ample storage space and is perfect for days when I don't need to carry as much. Its sleek design adds a touch of professionalism Both items arrived promptly, well-packaged, and exactly as described by the seller. I'm incredibly satisfied with my purchase and would highly recommend these products to anyone in need of a reliable backpack and satchel combo five stars for both the quality of the products and the excellent service provided by the seller
Backpack with USB cord and lock. Rosmiri: 31x17x47 cm, I'm 30 L, I can put it in my Bagato: normal laptop, books, A4 folders, charging, paveri, stationery and document, Bo! For all okremi vidylennya and Kupa Kishen, Navid 2 potamni on Spini T. It's very bad, yakshcho take your backpack on the road Chi подорож! 2 Great viddylennnya, Mecha Mai vidsiki for the stationery and the village for the city, great for 2, PID note. More look in TG aliolesia For whose USB? The essence of this: a cord in a backpack, a power bank in a laptop, a power bank in a laptop, a port for a cord with a phone. Pratsyu! Such as for special accessories. H and a lock with a code, on zchepiti sores. Without Code, Yogo is not vidkriti) The backpack is waterproof, it can be seen on the video. Put it on the plank, the rivers in the new dry! The back is orthopedic, the Bulo's head is miserably worn, the harnesses are stronger than nadiyin, but not just sew on, but a part of the backpack. In is clearly wartut your own pennies)
Acquired a model with a lock, because It is more spacious (you can increase the volume). Took it for travel. Made with high quality, did not reveal marriage, does not smell. Delivery is very fast, packed perfectly. A small minus that the lightning dog does not completely hide on a secret pocket in the lumbar region, which attracts attention. But it's a small thing. I recommend for purchase.
The quality corresponds to the declared. The material is dense, not any glue. How well time will tell.
Great backpack. As always the quality is at the height. No protruding threads, etc. The material is dense with impregnation from moisture. The cord supports fast charging.
Counted 9 zippered pockets. Does not press tightly against the back.
I received this backpack with a lifetime warranty! My first Tigernu anti-theft backpack was purchased in 2019. And his zipper broke. The seller offered a replacement after proof. This new backpack is quite practical, it has a main (double zipper) and an additional compartment (single zipper), as well as a compartment for a laptop (15.6 inch HP Pavilion 15 in the photo). There are also compartments on the sides with elastic for bottles (0.5 liters in the photo). And yes, the backpack is water-repellent, although I have not yet been in the rain with it.