Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I selected the confirm option before receiving my cargo, I opened a dispute. Before we receive such an option, a mistake can be made by thinking it is an option for approval at customs. My bag arrived without any problems, it is exactly the same as the image, I hope it will meet my expectations. You can order easily.
Amazing quality and great travel bag could have gone one size down for travelling but it is a great product.
Very
Product received in time and good condition need to use it to see your residence.
Excellent quality, really liked it, arrived very quickly
Great
Exelent quality Big size
I received a very high-quality product! The zipper is excellent, there are plenty of pockets, and the bag is huge! Thank you very much!
I love the suitcase, it is very true to the description its material is incredibly good, I do not usually buy suitcases but it is worth it. I was wary that it really was this big, but compared to my old suitcase the difference is too much
It is very good quality, same as the description, the fabric perishes durable
A very good quality and an excellent price, I recommend it, it resembles the TopGear Swisss. I love it
One saying reads: "Cheap is expensive." Very recently I bought a backpack here at Aliexpress. In the photos it seemed perfect and especially rl price. Once received, it was a huge disappointment. A bad fabric, an unfinished seam... All very bad????. So I returned it. Today I received the other backpack????Paying € 10 more and it's lovely. The fabric is very strong and at the same time soft and delicate to the touch. The sewing very well finished. It brings a lot of compartment, it is for travel and for university????, For camping as for anything you need. Is wonderful. The price is very affordable and very fast shipping????. LS I recommend.
At first I was upset, the backpack seemed too small to me. But then he cracked down and showed his size. I was embarrassed that it does not hold its shape-the wall is not solid. If there is nothing inside, then it turns into a shapeless bunch. Well, when you walk, it turns into a rattle-the fasteners knock on each other.
It's not just a backpack, it's a masterpiece!!!!.... I love it!!! Thank you seller!!!!
The backpack is exactly as in the photos, good quality