Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag spacious and pleasant to wear. Many options and storage. Very satisfied with this purchase.
Too small in width, and so the backpack is normal
TSA works fine. Very happy to receive a good quality bag. thanks!
Nice backpack
Everything is super, the backpack is of high quality on all points: materials, functionality, ergonomics. The Velcro is durable, the cable is serviceable. Inside on the front side there are 2 main pockets, one with a zipper and side for a power bank and stationery, and on the back there is a main pocket for a laptop and another small one with a zipper. From the outside of the back there is a comfortable secret pocket and a convenient location on the shoulder strap for cards and for change. The closure and rubberized parts are felt very reliably. Regarding the color-it is closer to black than gray, but personally it is only a plus for me. The only moment is that there was a dry piece of glue in the external USB port, which prevented the cable from being inserted all the way. Sweated a little, but pulled it out with tweezers (:
Great backpack, I wanted to buy it for travel for a long time. The only carabiner is not provided for docking the straps in the front, with a large weight of the backpack, it would be useful. The rest of the backpack is super thoughtful, well-sewn and functional. Especially for the price. Thanks for the prompt delivery!
Everything is cool! Zippers and lock work. Looks decent!
Very good and arrived very fast is spacious and fit my notebook-recommend!
Very good. And there's a secret pocket in the back.
I take it 3 times already! Very satisfied with this product!
The backpack is perfectly tailored. The material feels good, it looks good. Many different useful compartments/pockets. Let's see how long it lasts. The only minus applies only to delivery. Upon order from November 25, delivery was scheduled "until December 11". On December 9, the backpack hit the ruconnect sorting center (SPB hub) and lay there motionless until January 10. I, frankly, thought that soon it would be possible to open a dispute, but did not have time. Well, I think that this is due to the workload for the new year, I will make a discount on this. Great quality, good craft! Thank you!
Excellent backpack, I order the second one, the first one is worn out in 5-6 years. Only crumpled comes, because Folded plush
Good, big and quality backpack. Recommend
Delivered in 8 days, I take the second one. The packaging bag was slightly torn, but inside everything is whole.
Delivered in 18 days. Packed well, there was no damage. The quality of titernu backpacks as always is on top. On the back sits well. Satisfied with the purchase. I advise the seller.
Perfect! Excellent material, well reinforced
Great backpack
Nice backpack, it's comfortable to wear, it's the same for the city
Took a 2170 for the sale on 11.11.23. The backpack is cool, everything works, the locks are good. I order two more for relatives)