Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Review a year later, twisted the roof roof screws with a length of 50mm in a number of 800 pieces, twisted about 1000 more screws into a 45mm long fence. Works gorgeous. Took for 1200 with 1 battery and power supply,. It would be better to take 2 sharks. For now the price is just a scribe on him...
I take the second one already, I have enough work for five years...
Arrived in 3 days, it turns the norm, we will check the quality in time
Quite an acceptable tool, it came in 6 days, everything works, there is minimal play, let's see how much is enough. Satisfied with the product. I recommend it.
The product is good, it works, the batteries have been out of charge quickly. The order arrived a few days late, but it is not important, the main thing is that I received the working product, it was well packed. Thank you seller! I recommend it.
All the way, let's see how long
The Shurik is cool, it holds the charger well, everything is included. Upset a malfunction of one battery, wrote to the seller, pretended not to understand Russian. It's up to you
Good product!
Good quality, ordered 15 m
The first Shurik took for 12 for household needs, he never let me down, and now he took 21 V, I hope the quality has not changed.
Bought for 1.5 K. A great screwdriver for that kind of money. The battery indicator does not work, always shows full charge.
Consistently good product. I buy the fourth screwdriver, the very first one has been working for 6 years.
It's fine, it's all working, I take it a second time, for my father. Yes, it is not professional, household household for household chores is excellent. The batteries charge quickly (took with 2 m and with 16,8V charge). Fast free shipping from Podolsk
Perfect. The third item bought in this store. Delivery to Moscow 3 days. The packaging is gentle, reliable. Satisfied. Many thanks to the seller!
Great Shurik, I take it for the second time, recommend it, seller and Shurik
I buy the third screwdriver????. Very practical, the previous two are still in business, the batteries are holding with a bang. I take it for the carpentry.
Normal screwdriver for home use, took 21V, the main problem is the weak battery, so in any case, take a package with 2 batteries. While one will charge the second budute to use, otherwise a waste of money
I order this screwdriver not for the first time, I like everything, it works well, I have already built a lot with it. Price-quality.