Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For this price is just super. Elegant look on the wrist. the metal is not heavy, I would say that it is suspicious light, compared to the watch of the same store of steel color, I do not know how how the My hand is not thin. I just do not press. I like everything for now.
Delivery just over 2 weeks. Came packed in a navel and covered with cellophane. Cute clock. let's see how long will work.
Watches cool
It nice very thin, and it’s good if you have small wrists however I still need to get it taken in because my wrist is very small. It’s also very cheap looking and super light, makes sense for the price. Didnt communicate with store
I order a second time watch. The first ones were ordered in October 2020 (with gold dial). Worked exactly a year! This time I ordered with a pink dial. Delivery is exactly two weeks! I take three links from the bracelet myself. The clock is cool, accurate! I advise everyone!!!
Man can FIE size adjust, perfect for the price and very fast delivery
Amazing
Do not miss buying it once frankly
Very nice watch.
Super beautiful especially for the price. If you have a small wrist you have to have him remove links. Received in France in 8 days!
This watch is so beautiful and cute I love it the store shipped it out so quick I’m very happy
Good Product
Goods arrived in 14 days. Elegant watch. Recommend.
This took a long time to get to me but the watch is very pretty and perfect for my size (wrist). Thank you and the communication was perfect from the store.
Same as the picture, very beautiful. Shipment took just 2 days to Germany which surprised me. . Thank you store.. I will order different color again
Watch is way smaller than expected. Shipping was fast and arrived to the UK in a week.
Excellent
Toop
Giving very pricey!! I’m in love , for any of my babes on a budget. Got it in 12 days
The watch is wonderful! Delivery is generally Super! The order was made on 18.09.2020, and received 29 of the same month. this is my first time. Well done! Thank you!!!!
Excellent quality Perfect packaging Robot appearance watch costly • Arrival in Spain in only 1 day! Drying very satisfied Give him LIKE girls if he served them my REWIEV.
I love it because it's small, perfect for my mother. Very fast delivery, I expected you in more days. I recommend the clock and delivery speed.
Very fast delivery. 3 days. Watch very cute, another successful purchase with Chenxi. I am very glad. Recommend salesman.
Very nice arrived quickly
The parcel was delivered quickly, the goods correspond to the description. Minus that the buckle on the strap is plastic!