Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great watch, extremely beautiful and great price.
The first start was problematic, the wheel of the shooter did not want to run a second hand. But then it was time. On the water resistance did not check, but there should not be much pressure working obviously, splashing in the water without diving. The problem in the Chinese watch as always expected with the strap, usually in a month the bolts split and something goes off, see how these will be. Look good.
おもっ walloping than! Sturdiness is firm and attack きゅう kettle. No fault may むけ
Excellent Product very nice my wife liked it very much. Fast shipping
Beautiful watches for Lady, ideal for sport
Perfect. Well packed. Heavy. The rubber is great. There is a protective film on the screen. There's a birochka. The color is slightly more cream.
My wife liked it.
It's very good and works well. For the price you have you can't ask for more, it's worth it.
Good quality watch, with all necessary seals behind the factory mechanism, packed well. Thank you.
Delivery for only 14 days, my new record !
super super super genial！！me encanta
I bought the watch with shipping in 3 days and pay more for it, but the reality is I ordered it on the 15th and arrived on the 22nd a disaster.
The clock is cool, took a friend. The test of water passed, 1 hour kept under water at a depth of 50 cm. There's no condensate. I advise, the store respect. Let's see how they behave, time will show)). Delivery is fast, the track is tracked all over. Recommend.
Very beautiful! Arrived quickly! A month
parfait
Delivery very fast, 30 days early… Very satisfied with the watch. Same as the description.
Nothing to say
Very nice watch, to see if really it is resistant to water. I recommend this store. Very fast delivery on time. Nothing to say. Thank you.
Watch fire. Adjust easily if you attach your hands and head. They walk for sure. Look stylish. They're big.
He arrived without any news. It only took longer than agreed, but no inconvenience. Seller 100% recommended
Product looks exactly like photos, considering the price this isn’t a cheap plastic watch, it has rubber band not plastic, the face is clear and looks durable. It came well packaged and all in good order, took 14 days for delivery. I recommend this product, it is worth more than I payed. My kids will be very happy
Great wonderful congratulations to store arrived very very fast
The clock came, beautiful, everything works. To customize, translated from English to Russian. Let's see how they will work))
The shipment has arrived very quickly to Spain. I love the watch. The sphere is smaller than other similar models, so you don't hook up with the sleeves of your clothes. The light looks perfectly. At the moment there are no flaws in the machinery. And it's really water resistant. For this price, I'm more than delighted. I recommend it.
Super, very quickly received, I recommend