Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very light hiking poles, equipped with everything you need plus spare parts. My 7 year old boy was very happy when he saw and tried them especially the handles fit perfectly in his hand and he can't wait for the summer to use them on the mountain paths.
Super
The package contains spare tungsten tips. I have medium size hands and the cork handle fits perfect.
Within 1 week there, very well packaged. Great and robust sticks. Perfect
very good!!
Good light sticks. Not expensive, compared to today's prices. Took these sticks on a hike, saved lives in the mountains, but suffered themselves. Now ordered a new set
Everything was honored, they sown shvidko.
Fast delivery. Compliant product.
these are great walking poles for the money. unfortunately on my previous pair, after a few months of use, one of the clamps broke, but they could not provide another. so I had to order these two additional pairs. hoping I don't have any more problems
Very good product the sensation of the material is very good
After the first Test, they look like quality, lightweight and convenient to set up, carry and use. There is a zip, three kinds of additional nozzles.
good
Wonderful sticks, love it! Chose from reviews, like the majority, between hitorhike and naturehike. On sales days, with discounts, the price is more or less comparable. I did not understand only why hitorhike does not have the extension of the handle with neoprene. The solution is popular, common. It is convenient to intercept sticks on a short climb without changing the entire length. In addition, the gap is closed, the place of the end of the cork handle, to the question of design. Well, come on, it's not a surprise, you can see from the pictures in the description. The handle, by the way, looks like a natural cork. The sticks arrived completely disassembled, in polyethylene. Case separately, inside the package. If you do not know that the sticks are with the case, you can not notice it and accidentally throw it away with the package. I knew (asked the seller), I was looking for a case. Delivery a little more than a month. Satisfied with the purchase, thank you!
The second time I order these sticks. Proved to be excellent in my last 5000 kilometers across the United States. Passed through the New Mexico desert, and through the snowy mountains of Colorado at an altitude of 3500-4000 meters, when every day it was necessary to overcome another pass, and through the forests of Wyoming and Montans. Stones, sand, forest, tree roots, mountains and plains-I tested them to the maximum everywhere and showed themselves the best! Now in the new Zealand I walk 3000 kilometers through the islands and forgot my sticks at home, so I ordered new ones from the same company. I hope these will serve as well as the previous ones.
Came to Tashkent quite quickly, very satisfied with the rocking, great sticks for its price!
Really light. Rich package-all as described. If we compare with NH-then about that-for that quality, this one is a little lighter in weight, well, cheaper
Good sticks, I recommend