Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, good sound, good quality! Thank you Anker
beautiful headphone made with Hight quality, and have pure sound.
A very good phone, I already knew the product had already used one, which is why I bought it, it has great serious product quality and audio very good volume and loud, ANC does not drown out 100% more meets my needs, delivery was fast, before the deadline
As described. very good sound.
Good headset. I haven't tried it yet. But it looks solid. Thanks to the seller.
Perfect perfect, super well packed, arrived very quickly, and the sound quality is exceptional, impressive noise reduction, I am very satisfied.
I am very happy with the purchase! I 've been planning to buy this phone with active noise cancellation for a long time! Arrived very well packed! Thank you❤️
Battery, quality and noise insulation... Shreitou v 12 October for $28 I arrived on November 15. And thanks.
Awesome headphones, pumping like a drink, I ordered my daughter, now I want to order for myself, I bought it for 5400, of course it's a little expensive, but they really pump a pancake
Wonderful phone, perfect fit on the head and ears, and look I'm loggerhead Very clean sound, it does not even need to turn on the ANC, because it alone already insulates the external sounds well. Came very well packed and fast delivery, only 9 days. Can buy without fear, it's perfect, I'm In Love
The headphones are great, the sound is great, the bass can be heard well. Satisfied.
????????Really amazing product, impeccable audio 100% as the description, I suppose Dev cancel 90% of the external noise the battery lasted 2 days after the start of use with active noise canceling, came very well packed, with the cables and manuals, to date has served my need very well, Delivery before the stipulated time, recommend.
Excellent phone, has a very nice sound to hear, with balance, Bass quite present, is comfortable, does not squeeze the head and nor the ear, has an excellent noise cancellation, I liked the product too much!
I bought these for my gf and a pair of Q30's for myself. I actually like the fit of these with the smaller ear pads better than the Q30's which encase my ears completely. These are more comfortable and I don't get as warm wearing them. I was unaware of the difference between the Q20 and the Q20i, which I regret not noticing sooner. The Q20i has USB-c charging, but more importantly the ability to access the Soundcore phone app with EQ functions, that enable the user to adjust the sound to your preference. Well worth the extra $5 or so to dial in the sound to your liking. The noise cancellation seems to work well. The seller shipped them quickly, and they were very well packaged. The only sour note so far was paying $42 to customs here in Cambodia, that was for the two pair. That certainly cancels out the savings I'd hoped to enjoy with the Black Friday promo. Oh well, they seem like they're built well, and I hope they'll last a long time.