Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2weeks delivered to California, looks good product
The order came in 10 days) it's wonderful) excellent tapets. Immediately protested) while everything is fine) I hope to serve for a long time) thanks to the store!!!)
Oh wow what bombers though I can't compare them. By envy is better than some pedals in stores for 10 thousand Opened painfully lubricated convinced of the reliability of the structure and collected I wanted to order more while they are One bearing seems to me no role can be said that there are two bearings one wide second narrow ordinary. Spinning gently.
Came almost as stated by the deadline. Pedal bomb!! Spinning is very easy and quiet, light! Bearings are valid. Thank you!!!
All for 5 Stars _ delivery to Belarus 18 days, the quality is excellent, packed reliably. Recommend
Chose based on reviews on the Internet and reviews.
Excellent!
Продавец жулик! Просил подождать с доставкой товара, (обещал даже дополнительный подарок) а теперь заявляет, что срок прошёл, хотя товар я, до сих пор, не получил.
quick delivery, good qaulity of product. Will buy again.
Excellent Product, meets what you promise.
All OK
Great product. Fast shipping.
Good pedals. For not very active ride Spikes are small, shoes do not spoil. The leg stands, well ..
Instalado, ficou perfeito dando um visual legal na bike.
Really good and beautiful the pedal
Excellent pedals, light, very mobile.
Top, really light, good grip. I recommend
Спасибо большое продавцу за крутые педали. Уже опробовал, всё шикарно с ними. Доставка до пункта выдачи за 10 дней!)
Okey.
Pedals liked, a little were scratched in, did not disassemble itself, chose the review on the YouTube there is 3 prombearing
ainda não instalei mas o produto parece ser bom, muito bem embalado, 18 dias pra receber em mãos aqui no Brasil ( Guarujá, litoral) 4 dias na alfândega, vendedor tá de parabéns pela atenção em responder as perguntas e agilidade pra despachar, satisfeito e recomendo
super
Very beautiful and functional pedals, excellent grip and quite sliding thanks to the three bearings. Hope durino in time for now recommended with flying colors, also recommend store, fast shipping.
OK ! SUPER !
Very good quality top