Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product conforms to the description
Picture intact goods well arrived four key
Delivery took about 3 months, at some point stopped tracking. And so all the rules
Great, just as expected.
Took 66 days to arrive. Recommend the price 1,29 € ..
хорошо измеряет. только шло месяца два
Great tool. feels very solid. I recommend it.
Se ajusta a la descripción.
Delivery is long, delay more than a week regarding the designated delivery time. The right thing for those who prefer to independently serve their bike and change the consumables on time.
Conforms to
todo ok
The product had an unavoidable error in size, which for the caliber is critical, but everything was fixed with a file. I recommend that buyers check the caliber of the caliper before use.
Very quick shipping for such cheap product. Seems to do what was promised. Checked on new bicycle and doesn't go in. Checked on one that had chain replacement 2 years ago and 0.75 goes in and checked on 5 year old bike and 1.00 goes in very easily.
Received very quickly without additional shipping costs (as I used to), thanks to the bundled delivery, the goods arrived in perfect condition. The product complies with the description. I recommend this sending system and the store.
Ótimo produto para seu dia a dia.
Good key. Measures. Like exactly Xs, no bar to check.
Всё хорошо,рекомендую.
Does what it needs to do. Great value.
Доставка месяц до Самары. Сносный индикатор.
OK. Good.
Convenient to check the wear of the chain of his bike. The quality seems just correct for this entry-level product, hoping that the odds are respected.
Fast delivery, its function performs.
Checked on the worn chain and on the new-works.
A tool that is hardly used but it is not necessary to have it. Paying more for the same is not worth it. Recommended
Good quality, fast shipping