Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are sewn, looks quite decent, thank you to the store that sent quickly and in good quality.
Зеркала маленьковатые, но сели хорошо. Цена качество.
Quickly came
very nice
Заказ пришёл через 10 дней в почтомат магазина в соседнем доме, очень удобно! Надеюсь крепления надёжные.
Delivery 9 days brought by The Courier. Quality is excellent
The order came in four days, the quality is good look expensive-rich, I have not tried on my beast yet! Packed soundly!!
Very quickly, everything is of excellent quality. well packed in pupyrku, mirrors are spinning in all directions, good fastening on the steering wheel. Take it, you will not regret it!
At first glance very good mirrors. In Minsk came in three weeks! Metal, plastic and mirror-quality at altitude! In the work did not try, but pre-set, thank you!
After ordering 23.10, we ordered 5.11.21 in kievi. Packed in a navel of good. I recommend it, I recommend it.
Very good. The mirrors are robust, well finished and of a perfect size. They also have an elongated catadioptric on the back that I find very useful. They carry an ró your la, so you can guide them to your liking. Well protected, they arrived in less than 2 weeks.
Good
The mirrors are flat and cover a smaller angle then expected and the mounting for the handle is a little bit thinner but I hope it will not brake soon. In all they look nice for the price.
Everything is good.
Good living as well
за такие деньги просто ок доставка супер,
Good mirrors, comfortable, light enough
In three months the parcel did not come, although it was sent quickly. Been tracking the day. The money was returned after the dispute.
Corresponds to the description, fast delivery to the store Pyaterochka.
Отличное качество!Мега быстрая доставка!Берите у этого продавца.Очень хорошая упаковка.Я их сразу обгрейдил!!!
nickel!
Thank you to the store for prompt and fast work, the product is in line with the description, I advise the seller as responsible and in good faith, I wish good sales and prosperity to the seller
Mirrors superrr put on kugoo M5 everything is fine!!!!!!!!
The parcel received before time. Thank you very much for the parcel. The child is pleased...
Mirrors in the Sverdlovsk region came in 5 days, it is very happy, the courier brought straight home. Packed qualitatively, everything in a thick layer of pupyrki, if desired, not even break them))) bought mirrors for the electric scooter kugoo Max speed. I will add a review. Product and store recommend