Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good
Shipping and delivery on time; Well packaged product; Items seem to have good quality, recommend
All right
goood
parfait
In time, after using it, very easy and clean, great shopping
thanks
Got the cherished set, got everything safe and sound. The whole set fits in a box for the kit, ordered metal nozzles, because I think they are more durable. In the set there is everything you need to pump and replace the brake fluid in the system, the store did not forget to put anything. I think the set is worth its money. I used to suffer and make an improvised system from medical syringes, but everything was constantly in the brake, and here everything is clean and beautiful
I have not tried it yet, everything is super.
Fast delivery, good salesman, I recommend and thank you. I didn't test the set.
Good product
Just be careful how you use the metal adapters. Metals used for brakes die casting can be soft magnesium that's pretty easy to strip the thread. Try not to cross thread or use incorrect thread rise. I'd in doubt use the plastic adapters.
I'm coming very fast. Looks good quality.
Looks good, after application, you can say something specific.
Good quality product. Recommend. Arrived in Brazil very quickly.
Exactly as described, very satisfied with the product, note 10 very fast!
Es exactamente igual al producto que se ve en la imagen.. Se ve de buena calidad. Lo único es que en mi caso se demoro mucho en llegar.
Great set. Just like an iPhone out of the box. All packed in individual bags. There are gloves. Stickers gave the child;)
Product came to Romania at my home in 48 days, good delivery, i'm not tried yet but seems good material product, thanks!
entrega muy rápida y bien embalado
Neskubejo issiusti ( kazko laukė apie 5 dienas ) per season savaiciu and LT per Ali Standart Shiping
According to the description, remains more than to try...
A great kit for replacing hydraulic oil in mountain bike brakes. The quality of manufacture is comparable to the original one from Shimano. Today is already tested on a bike, great. Also want to thank the store for fast sending the kit and reliable packaging. Thank you very much!
Exelent fast 1A Super quality Leave additional feedback after testing