Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took my parents the same as myself. Great thing. My favorite friend in the kitchen.
Пришел быстро, достала, проверила, работает. Попозже попробую дополнить после хотя бы месячной эксплуатации.
Delivered in 3 days in the Moscow region. Tested on frozen strawberry, everything is super.
Smoothies do the most. Powerful enough
Works great! Thank u
The order is satisfied. I waited not long. Recommend.
amazing quality,love it in My kitchen
Everything is fine, I ordered three years ago, pashet without narikanyi, now I ordered a friend and myself a second, the price is lower than two years ago ago,, Thank you!!
The order arrived in St. Petersburg quickly. No damage. Everything works. Corresponds to the description.
Got a blender. The goods correspond to the description, the delivery is fast. Turned on-works. Strong smell when working without content. They haven't tried it yet. Instruction in Russian language, but there are details that are not described there, I.E. It is not clear what to do with them))
The product corresponds to the description. Delivery to RB 17 days. Seller recommend
A lovely blender. It's turning green in puree. Purchase is happy!
Everything is accurate. The mixer is beyond praise. delivery is fast. predictable .. track Code gave. everything is tracked. I highly advise the store.
I went to 5 days, everything suits, everything works for now. So far there was a similar blender, worked for 3 years in active mode, then a flask flow, the motor works until now.
Everything is super! For home use just right! Delivery is fast, it came in 6 days, the courier brought home, packed well!
Blender Dr Mo came for 4 days, brought by The Courier. Already tried, I liked, really powerful. The store umnichka, very quickly answers all questions both before and after receiving. Definitely recommend.
Very cool blender. Melit everything. Tried ice, nuts, Yu and more. Just a gun. Better option for this money is not found.
Product corresponds to the description, I recommend everything well
The order arrived on time, but the Mail did not warn me, at my address it was said that there was no parcel, and it lay for two weeks. Today they found and gave it, it's already 8 blender, I order for friends, everyone really likes it. Good assembly and quality goods. Now I will order two more, also for friends. Maybe it's time to do business on this)),
Perfect.
The blender reached Khabarovsk in 2 weeks. It was tracked in Russia. The product corresponds to the description, immediately checked its work. The first impression is the machine * Beast *, hopefully, that the blender will last a long time and become an assistant for use in the kitchen. I recommend both the product and the store.
Once well has arrived. Use after the rear back Leave together.
As always excellent
I bought it, in return for the choking blender in 10 days. In appearance, poor quality, until I tried in work. Fast delivery to the point of self-delivery
Ordered the second, because. The first burned at Making peanut paste. Ordered a cheaper option, and sent the one that is more expensive, because. The cheap ones were gone. Thank you. Got a blender quickly, did not even expect.