Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent the goods immediately came quickly Thank you very much to the store.
Everything is fine. It came quickly, Melet everything Neither pinned)). The store sent everything clearly, it came quickly. I'm happy with everything, respect.
Product corresponds to the description, I recommend the store
Everything came intact, but the courier IML refused to open and check the physical integrity of the goods, making excuses. In the end, I opened it and checked it out.
I am very pleased with this blender. It's all over. Very well whisks cocktails and smoothies. Crumbs nuts very finely. I made dough for cheese with apples. Instantly a single mass. Took with two bowls (they thought of different sizes). The second bowl until the application was found. Worth it as a spare. Pretty big.
Blender got it. Car bomb. I recommend the producer!!!
Powerful. Oh, yeah. Thank you.
good
The blender corresponds to the description. Powerful, usto
Very good blender, everything corresponds to the description. Whisks both smoothies, greens, fruits, and crushing seeds and cereals into flour. You can grind coffee. Ordered in full configuration, everything is available, came quickly, delivered to the doors. Purchase is very satisfied! Recommend
The blender came very quickly, you for 5 days, much earlier than the promised time! The equipment is all right. While I tried fruit smoothies with linen seed! I made it easy!
Great Blender. It came in 6 days. They tried it right away. All functions are 100%!! Seller Thank you recommend
Works confidently, but leaves after work an unpleasant smell of plastic
I ordered 08/07, and the order came 15/07. the courier delivered directly to the apartment and pointed to the locked corner of the box. Opened the box, everything was whole, even foam inserts did not jam. I ordered specially, in order to make smoothies, for grandchildren they very much asked. I did not communicate with the store, there was no need. Shop, seller and recommend.
Product well-received.
The parcel came on time but the packing is badly damaged, the goods were also slightly damaged-small scratches, broken network plug, broken mixng Rod, bought a gift.
Finally, everything has arrived. Very good store, always in touch, helps! Recommend!
Fast cheap
Blenders only take here since 2017. My first is the fourth year. Recommend
This is the third blender bought from this store-I recommend!
Good instrument! But the assembly at its price. The bolt requires pumping an additional washer. The engine is noisy, gets oil on the max. rpm. And in addition to these shortcomings, everything is fine. Green smoothies and fruit cocktails do perfectly. Frozen berries and fruit also takes. Nut milk is super. Delivery in 1 week, brought directly to the door. Thanks to the manufacturer, but it is necessary to pump the details a little!
A steep blender, even it turned out to make peanut paste, only put a little peanut, and then the load is large, the paste itself is very heated), and the blender Recommend.
blender is not working.i plug the cable but not start yet.what to do now?
The order to Moscow arrived in seven days. everything is well packed, everything corresponds to the description. I did not communicate with the store. Delivery directly to the entrance. Seller recommend.
Everything came perfectly, though from the second time))) the first time waited for a month, then opened a dispute, Ali returned my money and at his own risk redone the second)) and everything came very quickly in 2 weeks with free delivery by courier home! Blender for such a price is excellent, humus makes good, green buckwheat is also excellent, well, smoothie fruit itself is the most good