Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice watch. Perfectly matches the description. I recommend
Excellent hours, reached quickly! Seller recommend
Sublime shows that makes its effect and will serve as a watch for the dressed outings :)
Despite the delay, the product is highly required.
The watch is beautiful, but heavy, although it's not a problem at all. Came oooochen quickly. By the hour there was also a bracelet, which was very pleased with the house.
muito bom
I recommend the product is excellent!!!
wszystko jak w opisie Gorąco polecam produkty od tego sprzedawcy. bardzo dobra jakość znam się na tym jeżdżę Audi nie fiatem.
Delivery is exactly in the declared period, the packing is excellent, the watch itself is better than in the photo, very satisfied with the purchase, for those who doubt, order boldly dly dly dly tried to scratch the deprivation of the link, it did not work and there is something to compare
I delivery also. thank you. very cool watches. I order already the second time. fast
Nice watch. The insert is really made of ceramics. In real life they are much more than in the photo
nice watch and good looking
It came very quickly (about two weeks). Quality is good.
It meets the promised, good presentation and works properly. It comes with a bracelet with good presentation.
shipping was very delayed, so it arrived mid August, 2 months later and went through customs where i paid taxes.
Product conforms to the description. I recommend it.
I am very happy!!! Tanx.
Very nice watch. Good value for money. I highly recommend this store. My wife will love it.
Kupiłam years ago the black, very good to wear, solid bracelet, after one year use as New therefore kupiłam now white. Solid white just as nice as black debossed with Love. Size of dial just in time for fine women.
Very happy with this watch. I would definitely recommend it. Seller sent it right away and it arrived quickly
Very nice better than in the description. Fast shipping and also coming with a gift. Thank you salesman.
gorgeous
Beautiful wrist watch
Order arrival thanks
Thank you for the goods and fast delivery. Very beautiful watch.