Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's spectacular I recommend the store to 100% It came to me very fast in 14 days
The saddle is made of pleasant to the touch materials, has a standard mount. For packing-respect! I have not installed yet, so I can not say anything about the convenience in real conditions yet
very nice soft saddle tried 4 types this is best one for soft city riding
14.10. Ordered, received 29.10. Courier DPD. Novokuznetsk. Nice saddle. I'll add a review.
Shorter in length than standard seats, malomerka
De buena calidad , envío súper rápido lo recomiendo
Top the galáxias, hehehe
In Buryatia came the parcel quickly in 1 week. The quality of the seat is excellent for buying I recommend. And to the store I wish big sales and prosperity of business!
Exellent.
Product high quality!!!
It remains to prove it but it looks very good. Soft and received very fast
The order to Penza reached 10 days. I have not tested yet, but at first glance, an excellent seat.
The product complies with the description. Good finish, very qualitative appearance.
Very beautiful ok.
ok
good
Item good to quality and good price good price, I recommend.
Anatomical, very comfortable; excellent workmanship; fast delivery and well packed. Can buy without fear.
The saddle is excellent. It can not be called very soft, but it is softer than the native saddle of the bike. Very fast delivery to Belgorod: Courier called 3 days after payment.
Parfait Merci
The product 100% reviews are stated on the site. Delivery of Duge schvidka, for 11 days came through Nova poshtu. Podyaka store for Taku operative night)
Soft. Delivered by IML to Krasnodar in 5 days. Quality is good.
wow. Best seat i have had and believe me I have tried many...including v expensive brooks saddle. this one beats them all. buying more for other bikes. took forever to get here tho but suspect that was my countries fault not the shipper
The store is well done .. I mixed up and ordered without ventilation .. talked to the seller .. wrote that I want another saddle .. The seller agreed and sent me what I needed. On the saddle .. beautiful done at five .. But not for me. On the electric bike, it will not go, the saddle for pedaling, the edges under my weight immediately fold. I think for 50-70 kg there will be norms
I loved it, it's very soft and comfortable, I highly recommend it, shipping to Mexico was 15 days