Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buenísima calidad
Immediately it is not clear that you need to watch the adapter and there was an option to ask to send with another adapter. Minus that you need to search and buy separately
Okey. Durable Test yet but the result durable no gimmicks.
fast
Only waiting for the adapter for my fork. Will latter make a new review
It is a good quality product. I haven't tried it yet, but it looks good. It does not include the lubricant you mention in the instructions, which are in Chinese, on the other hand. It would be ideal for me to include a cover
Think more secure, and very good.
Happy with the purchase. I have made a 1.200km trip (round trip) by Highway at 120 km/h and without any incidence, no suction cup has been released and everything has gone well. Also very easy to place. In my case, I bought the 3 bike stand and only had one road bike. The order comes without the silicone liquid for subsequent maintenance, this is indicated in the instruction manual.
Tal y como se ve en la fotografía y dice la descripción. Las ventosas hacen bien el vacío en el cristal de la ventana, no lo despegas ni haciendo mucha fuerza. En breve lo pruebo en el coche. El envío muy rápido y muy bien empaquetado. Recomendable 100x100.
The best bike stand and others! Super competitive price and quality.
Good product I 've tried it a couple of times and all good
Solid product. Each vacuum makes a strong seal. When I shake pull and shake the rack, the entire car moves. It was also 50% cheaper than the same thing on Amazon. And the 2 rack seasucker was about 3-4 times more expensive.
Super professional client.
Product with spectacular finish, very durable material. Already the test as present in the pictures. Later do another comment with the experience of product
Product looks very good, still not tested with the bike. But the pull hand tightly not off.
Fast shipping. Good quality.
EVERYTHING PERFECT, ARRIVED VERY FAST, EXCELLENT PRODUCT.
Everything perfect, came very fast, excellent product.
I love it, very useful. Already tested with one bike (16kg) around 1h trip, everything ok
Bike Holder at the top, too bad he arrived at my home with 9j delay so missed the departure on vacation...
Test drive made. Surprised.
Good quality, tested today on a journey of about 40 km round and round by autovia and it was all perfect, for the time being happy. Just in case I made him a security belt.
Good~
Delivery was supersonic!! Well three days led! The support is super practical and good quality! Can trust!
Excellent product, high quality, super recommended