Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best bike stand and others! Super competitive price and quality.
Solid product. Each vacuum makes a strong seal. When I shake pull and shake the rack, the entire car moves. It was also 50% cheaper than the same thing on Amazon. And the 2 rack seasucker was about 3-4 times more expensive.
Product looks very good, still not tested with the bike. But the pull hand tightly not off.
EVERYTHING PERFECT, ARRIVED VERY FAST, EXCELLENT PRODUCT.
Everything perfect, came very fast, excellent product.
I love it, very useful. Already tested with one bike (16kg) around 1h trip, everything ok
Bike Holder at the top, too bad he arrived at my home with 9j delay so missed the departure on vacation...
Test drive made. Surprised.
Good quality, tested today on a journey of about 40 km round and round by autovia and it was all perfect, for the time being happy. Just in case I made him a security belt.
Good~
Delivery was supersonic!! Well three days led! The support is super practical and good quality! Can trust!
Excellent product, high quality, super recommended
Item was well received and nicely pack with bubble wrap
work great drive over 1h with the speed 65mph and windy day. bike still there. recommend
All good. Thx
The first order I made arrived defective, I made the return without problem, and the refund was fast, I 've ordered it for the second time and it's arrived, fast and perfect, I need to prove it.
Well-received.
Terrific 170 keys or so new had used and safer
Very surprised by the quality of the product. After testing on twenty kilometers, it does not move, the suction cups do not lose their power. Easy to install and remove. I did not contact the store. It took almost a week to ship, then it happened in ten days as announced. Recommended seller.
top
All right, product as described, Shipping very carefully and quickly I in the future would improve the product by selling it with option to choose with adapter according to the buyer's bike shaft type since in my case the 9mm which brings series is not valid to me and I had to order a 15mm apart, it is not expensive but it is unnecessary expense if you gave the option to choose different adapters would be
In perfect condition. Thank you
Perfect !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-Media received four... store shipping accidentally over $ took me. Thankfully quickly response to receipt of goods well to match. Yet test is I'm sorry I saw but dimensions are not more than four. And the case is ordered as well buy one seems austria elements. Case is really nice.
Descriptions are correct and the product looks good quality, the only catch is the store told me he would send me the 15mm shaft adapters with the order and after you place the order and pay for it, he told me he 'd have to send me the adapters from china and he had to pay older 5 €. And now I have to wait until they get here so I can use the support.