Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and solid build. Cant complain against other brands. Worked fine in my beetle, was worried about how curved the roof is but the rack can bend a little and still holding very well
Since the second order. Works 5 stars Recommend
Good product, fast shipping
mamalon
The product as such perfect, no complaints, that if, nefarious customer care, stopped the order at Customs and the store answered a message every 2 days. It took me more than a week to get the bill sent to me.
SUPER fast shipping. I'm very happy with the purchase.
The bike rack looks sturdy and looks very good. I haven't tried it yet, when I do I'll leave my impressions on him
The bike rack got me bent. Contact the store to return the product there was no problem. Download the return shipping label and send the product. When the seller received the product I was reimbursed for the full money. By putting a stick it is not clear whether the trans-Por-tes agency is going to look for the package to the address that was delivered. In my case when they didn't come, I took him to a post office.
In perfect condition, and very fast. Now we have to prove it, the price is very good, compared to another brand on the market be. er. See if it works like the other one too.
Shipping incredibly fast. Solid baby easy point is nowadays is disc brake for trough accessories fart or old QR type of products meet come thru mount should buy separately for the hassle and.
great quality
Extremely fast shipping. Did not even expect the package to be here yet fast.
금액 대비 괜찬아요~ 배송도 빠르고 전용 가방이 없어서 아쉽네요
Looks nice. Have to wait for summer to test it. Thank you store for a gift
Fast shipping
All right only customs payment and a small adjustment to one of the valves.
Very good
very quick delivery
Fast and correct
Parfait
Vvvvvvvvvvvvvvvvvvvvvvvery good!!
Buenísima calidad
Immediately it is not clear that you need to watch the adapter and there was an option to ask to send with another adapter. Minus that you need to search and buy separately
Okey. Durable Test yet but the result durable no gimmicks.
fast