Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Holding norms, but the quality of finishing leaves much to be desired. Gloss glossy, but there are bugers and jams. The bottle of 0.65 from silapro is wet with a small margin of height, but holds firmly
Se ve de buena calidad y duradero, encaja perfecto y entran los botellines
Recommend, delivered before the agreed time.
Все ок
The top, weighed at 21 grams!
All right, super well-framed and protected
Light, very cool Holder, the bottle sits tightly
Produit conforme à la photo. Poids très léger : 22-24 grammes.
Good
Brought in 13 days. Packed brutally, in an inflatable bag. Looks great and does not weigh anything.
The product is light, image i finished as indicated by supplier. Some flaw in the mold nothing remarkable, being very punctilious.
Goodyear
Reached seamlessly, the packaging is perfectly solid. Light product, I recommend
Lightweight and durable construction
Quality is not 100% but only 90% some rough edges, weird curves, but working well
great quality and super fast delivery
Nickel
Very well made, light & exactly as described. No blemishes nor defects found anywhere on the bottlecage. Pleased with the purchase.
Excellent!!! Very Happy with purchase!
It came in 2 weeks, on May holidays! Very light holders, bottles sit tightly.
Packed well. It took a long time. Sent quickly. Description corresponds. Bottle holds. When jumping from bardura, the bottle does not drop. Real is carbon or not I can not say. Light and cute holder.
Perfect very fast very good looking and super well packed.
Product conforms to the description. Arrives with a little delay (7 days more than expected). Now to test even if I admit to being a little disappointed with his tin doors (they do not seem to be carbon but simply plastic imitation carbon, but imitation very well done) after that will be the taf so I recommend anyway
Perfect goods good workmanship and fast delivery
Looks great