Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super shipping. 11 days to Lipetsk. They look great. How will work will show time.
Excellent watches for your money. Delivery to the Voronezh region two weeks.
excelente tienda vendedor muy amable responsable
The order came a little less than a month. The watch as a whole is good, the strap is dense, not made of foil, weigh well, did not have to shorten, so be careful guys with big hands, only came up. The watch itself is cheap, the glass is flat, I think for a long time they do not find, I thought it would be better for this money. Let's see how much is enough.
At the declared time, the clock did not arrive, the track was not tracked. Contacted the store, he asked to wait a little longer, the track began to be tracked at every stage, it turned out that the clock was still in China. After 3 nednli received the parcel. The watch is large, heavy, look expensive-rich. I'm happy with the purchase.
Fastest delivery in my entire shopping history! 10 days to Samara. Watch as in the photo. Well packed. She took her husband as a gift. Very satisfied. Look solid. I add to my favorite store, I will order more.
The product corresponds to the description. It came quickly.
Good packing and good quality. Fast shipping. To recommend
Good watch. Pleasantly sit on the hand.
Excellent. The second שהזמתי of it. It's fast
good
Hours that ordered was not available the store really liked, immediately informed that they are not there, offered other options for the order. I found other watches in his store, asked them to replace. He answered the messages quickly. Immediately replaced and sent. The watch looks stylish and beautiful on the man's hand. I bought for a guy 19 years. Firm checked, already taken before.
It is difficult to shorten the bracelet
The watch came in two weeks. Quality was satisfied, removed a couple of links from the bracelet sat perfectly, a working date!
The watch is cool, the strap was long, I shortened it, everyone likes it) the watch is super... Heavy, felt on the hand, in general like, quickly came)
Thank you store, goods I came very quickly. 13.10. 2020 ordered 30.10.2020 already received the parcel.
Cheap taste without leaning in big car around. Time adjustment dial for sample is sensitive to grunge. Time, push lightly while only racking you even minute hand two days. Four to five times a year old buy Aline look fit long though. Where to buy cheap taste in writing stuff called RT back metal feel it will be.
It's okay. The third time I take this watch.
Is good
The clock came quickly. The store is good. Everything is fine
Great store!
I'm very pleased, excellent quality for little money. Super
Excellent, arrived well packaged to Mexico
Came very quickly, we do not know yet, time will show
Everything is cool, I recommend.