Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
красивые, механника, дальше время покажет
belle montre rien a dire pour le prix
Highly recommend
The clock is gorgeous! Definitely recommend, the product came quickly, everything is well packed. In the kit there is a tool to remove the links extra in the bracelet.
Shipping was quick and the⌚
Very good product and arrived in no time, thank you store
great watch !
The watch came quickly, well packed, heavy, stylish look on the hand. Of course, it will be necessary to remove the links. Don't forget to start them!
Thick and heavy. but look cool.
Ordered the second already, everything is smooth. They work, do not fall behind, do not hurry. We came in almost 3 weeks in the Irkutsk region, in just a pupyrka. This is a small minus, because for the first time was packed well, and at the request, it was packed in a special box. This time when I asked, in a reply message from the store, my wishes were taken into account, but not done. So in general, excellent watches, have a tangible mass, are pleasant to look at. Who first took, already like a month ago, go without complaints.
The car factory keeps very little, only you take off your hands, after an hour they are already behind
Chic
Duge Garno виглядають, viynyala 4 links of the city on the hand, ale E Velika ale, for the night, if you lie down without a Ruch, you will get a new one and a schorank
Flawless!
Watch fire! Super advise. Everything works, it's good.
Everything is fine. Come quickly. My subjective opinion-the strap should be changed, to a more feminine, although the strap itself without claims, all is well. Perfectly packed. Mechanical, with self-winding. Thank you store.
Good watches, 1.5 month delivery
Fast shipping. Watch Super!
часы хорошие, только великоват браслет, как убавить? рекомендую
Very nice watch. They met my expectations
Very very nice watch, a little thick, but still very pretty and well finished. Well conditioned on arrival, fast delivery, and as a gift a tool to disassemble the links of the bracelet for size: Thank you. Great!
All the norms as in the description, the only package was damaged. Everything else is super.
super
Very fast shipping. Very beautiful watch. But - mind it need a lot of motion. If you job is many hours by the computer, this watch is not for you...
Came quickly to Magnitogorsk for 14 days