Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
TODO OK
Очень маленький. Мануала нет, батарейка есть) На мой взгляд своих денег он не стоит (17$) Можно купить гораздо больше и симпатичнее.
Yes, but each time it is necessary to include (with a wire there is no such problem)
It turned out to be less than expected by the size of the display. In the rest everything is fine.
Description of the goods is accurate, the goods reached Voronezh in 10 days. The box is whole, the package, as in the description-a wireless bike computer. The firmware is apparently old, because when you press hated many auto-switching screens. The latch of the bike computer without pressing, it is not yet clear how to remove. Accuracy of measurement does not comment, has not yet used
Not enough information on setting up, I will check the performance. It turned on normally. When driving, speed relative readings-changes by big races.
The goods were delivered safely and safely before the term. Thank you!
Came, there is an instruction for Russian. I will put the bike in the summer. I recommend the store.
I saw on the reviews in yutub. Wireless. Mounting both on the steering wheel and on the removal. Purchase satisfied
Очень быстро , товар супер.
A good computer, everything corresponds to the description
Everything works. Delivery is fast, packed well. Batteries are in place.
Good description, delivery on schedule, Batteries Included, instruction manual for Russian is available. Shippingall It's in the package, the box is slightly clogged, but everything is intact and working. After installing and checking on the bike, I will add a review. The store is a commander! Do not lead to a lower price from other sellers, there may be "underwater stones" in the form of a long shipment, paid delivery, etc. D.
Everything OK
Отличный вело компьютер
Excellent led computer, easy to install and adjust. Fast shipping.
Excelent!
Все хорошо. Спасибо продавцу. Молодец. Получил быстро.
The goods came quickly enough. Three weeks.
The parcel came 2 weeks before the Rostov region. The product corresponds to the description.
Delivery to Dnepropetrovsk 3 weeks. In Ukraine new mail. Velocomp is excellent, but the ties fall apart with time. You can lose the transmitter.
As usual, "Post of Russia" packed. Insides are all whole, installed on the bike, while everything works. I'm getting a translation.
Works. Will wait for spring)
Everything works