Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelent quality. They are comfortable. highly recommended.
Different from the other finger short size G is compatible. We will test the quality
The size slightly smaller than the size of another glove, but you can see a great product
I'm happy with the product. Thank you very much
Good finish, but found a little small. The quality looks good too. Arrived very fast.
Comfortable, size as the ad, finger tip allows use mobile
Llego antes de tiempo y se ve muy buena calidad
Пришло быстро. Всё хорошо. Но размеры очень маленькие. При выборе учитывайте это!
Equal to the description, it looks quality and the palm is padded. It's faux fur but gives good grip, arrived in less than a month in province. Seller recommended
Пришли в Одессу за 16 дней, качество супер, я покупал в вело магазине перчатки за 30$, намного хуже качеством, на которых кожа свежезабитого дермантина облезла через 2 недели покатушек, при том что руки у меня практически не потеют, грипсы не шершавые. После каждой стирки отваливался кусок напыления (псевдо кожи). А эти просто пушка, я очень доволен, продавца рекомендую!!!
Very cool quality
2 weeks in the Krasnoyarsk territory, gloves are good can be taken.
Gloves are good, but the size of the gloves does not match the table, I had to give my wife.
That's what I expected. Thank you
Otimo! Rewarding
Perfect thank you
They're accurate to the photo. I'm opening them today but they seem pretty comfortable for the price. I have a twist mark and these look better manufactured. The only hit? That the Chinese has forgotten to put the logo on one of the gloves and left the plastic that stays stuck. It's not a stick either, the logo isn't that pretty.
A little small maybe for my hand. They're comfortable and get along great without giving heat
The goods came quickly. Sent immediately on the second day. Tracked perfectly. Corresponds to the description. The size clearly approached. Very comfortable gloves. The goods are super, I did not even expect this quality for such money. I order the second time, buy boldly, you will not regret it. Seller recommend. The store is super.
son súper cómodos. buena calidad. compré 3 pares.
Top product. Already bought two gloves, this is the third!!!
FERFETTO!!
Классные перчатки, советую. Взял на один размер больше и всё хорошо. Шли две недели, довольно быстро. Можно пользоваться телефоном в перчатках но удобнее всего лучше снять. Пачкаются довольно быстро, но это ладно.
Ordered 11.03.21 the goods came 23.04.21 the goods correspond to the description, the goods are satisfied
Fast Product Shipping Excellent quality