Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch
The watch is quite normal for its money. The purchase is satisfied, came quickly.
Goods consistent with the description, very cool Watch for not big pieniadze. Shipping to Poland in 2 weeks SHOCK, yet never soon have not received order. Recommend store jakni this watch
A nice watch
Nice
The parcel (hours), came very quickly in 6 days to the Ural walk from a Chinese warehouse in Russia. The watch came fixed not damaged, correspond to 100% that ordered, packed well. I checked the workers, all the settings did, all the functions work. They look beautiful, I like it. In addition, they put a gift in the parcel, the walk of the device for installing glass or film to the smartphone (small things but nice). I recommend this store, owner, stores. I evaluate the work of the store perfectly. Thank you.
Delivery is fast, the goods were tracked. Packed in film. Seller recommend.
Goods received, description corresponds, good quality, to the store Thank you
Отличные часы. Это четвёртые уже такие заказываю. Отлично упакованы.
Good product
Excellent, while everything works, if I complement the review
Delighted with the purchase I arrive very fast and the. Great quality, highly recommended.
Watch is awesome! I'm buying a third of these. Four more on the way. Quality is good. The strap is pleasant, soft and does not sweat under it in summer. I bought this from this store 2 years ago. Nothing happened in two years. So I decided to buy three more hours. I recommend the seller and the watch. Came to N.N. in 3 days.
Good beautiful
Great product
Great product thanks a lot
Thank you very much store! Very fast delivery. The goods are packed very qualitatively. + a pleasant gift. I recommend it to everyone.
Product looks very good, will test it and as reinforcement, arrived to Brasil very fast, took but here in Brazil with these post shit.
Cool Watch. Son, 14 years old happy as an elephant. From the Russian warehouse reached the capital in a week. The only thing I did not understand is how to put it in 24 hours, well, not scary. If anything happens, I'll add a tip.
Thank
Very fast delivery. the watch is super for this money. Adjust quickly. Instruction in English is clear with pictures.
Perfecto
Good watches, came quickly, the buttons are smooth, everything is visible. Thank you, very satisfied
ok
Excellent product. Just like your description. Excellent quality price. He arrived before the deadline. 2 weeks in Chile.