Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 20 days, they look great. And as for the quality already then we will see. The clock was packed well and so at the moment the store and I recommend it
It came in 8 days. I take 2 hours from him, previous, same, carried 5 years and everything is fine, I broke the mechanism myself, so I took new ones. Watch advise. The leather strap is normal, but I advise you to change it to metal, as in the photo, I also took it on aliq.
Nice goods as picture portrayed. Fast Delivery
Perfect.
Cool watches, sent quickly, reached, everything is OK! Packing is reliable!!!
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Thank you received flawless delivery at the time
They don't insign you that the watch is sane and doesn't need batteries.
The watch is good. Shipping fast. One in one, as in the photo. He did. Let's see how much charge is enough. Later can be add feedback. Although most likely, as the rest put the bolt on the addition.
For your money-chic. It came in a few days in Pyaterochka. If they break down or will greatly fall behind, I'll add a review.
Delivery to Kaliningrad in 4 days, soundly packed, the watch is beautiful for every day. The bracelet is of course weak in quality, but for this price it will go. In general, the clock for its price is cool.
And so, the clock for its price is very good. For 1200 rubles (for so much I bought), you will get: 1) good design, which is on AliExpress, really, little 2) mechanics, though without a factory, but it is not critical 3) mirror polishing, which, again, for its price is just well made 4) dome glass, which is unusually distorting the dial 5) buckle and crown head with finish All this for 1200 rubles. Is it not a miracle P. S. It is worth noting that I have a watch for a week. So far I'm not sure how much they will live, but: The clock will not fall behind at the right Factory (about 20-25 turns from scratch, with the tapping of of of of In a few months I will add a review
The watch is beautiful