Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Упакован хорошо, коробка на удивление оказалось целой и не вридимой. Качество тоже огонь, но возможно нождачкой сточу остые края, чтобы бутылку не портить. 750мл фляга входит как родная, может быть и 1 литр влезет, флягодержатель немного может позволить разогнуться, но это проверять надо.
Light and strong
Buy goods well received Shipping speed is suitable for Product without the well arrived to
They are awesome and looks amazing on bike too! Thanks
Ordered on April 13th and arrived on April 25th in the U.K so very satisfied with shipping. One weights 18.7g the other 19g and seem very sturdy. Haven't mounted them yet but I've stuck bottles from 500 to 800 ml in them and they seem nice and tight. Will see how they hold up over the next few weeks.
Excellent quality. Very light
A cool thing, beautiful and oooochen well holds a bottle of 750 ml, the only thing that probably will need to be slightly clogged corners, press on the bottle, but this is is
Portabidó correcte i 'enviament molt ràpid. Sense you have to pay cap customs. 18 grams cadascun. Molt content
exactly Like in description . fast delivery!
super
ехал чуть больше месяца в Россию
Shipping very fast to Spain! Very light and you are seen with a lot of quality the product, promised weight 18 grams
All in order muyju product Suitable, I liked it very much.
All right, as seen in the pictures. Very well finished and hold the drums, in my case camelbak, quite forcefully, do not move as I was with the elite I was carrying, which vibrated the bidon very much by detepending the roughness of asphalt. For now very happy. 45' 7 gr both. Now get miles and see how it goes.
weae is perfectly thank you store
Excellent quality, arrived in less than a month to Mexico
Very good product, great workmanship. Recommend!
Everything is fine
ok
The store shipped the items on time but due to logistic problem it took 3 months to arrived in Doha. Overall the product quality is excellent.
Nice product. But not match my frame geometry :/
Excellent bottle holder. The weight details votes to 100%. The parts see in Matt very chic look. This flash free. Top!
Tidy is a bucket and tying charm Okey
Very good, I've bought 4 of them and they are perfect.
Finishes by four EE use the truckload Lo