Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product and fast delivery. Slightly bigger than i thought though
Very good lock. Came very quickly, delivery to the door. Seller recommend.
Super spyna...
Product arrived in 1 week, good quality consistent with the announced features.
Days received in only four. Bullet shipping.
Excellent Foldable Lock, Package arrived in safe air bubble pvc protection package. Till now I didnt mount on bike, but item has great photo manual, so everything is explained and can be well understand how to do it
artículos recibidos, revisados y probados, se encuentran en buen estado, no presentan daños de transporte, tampoco fallas de fábrica, el material se ve de muy buena calidad. gracias un muy buen producto.
The antivirol looks good quality!
It is the same as in the description. I like it very much! Ordered on 21.06.21 and received on 26.07.21. Very well packaged.
Good
It's good product. It's only heavy but functional
A good lock but all the way inside the thin plates of metal filled in plastic can be cut with scissors for metal but do not want to try
Shipping is incredibly faster need 3-4days but were shipped in. (10/11 days, 10/14 day delivery) Durability is more use do not know you're a sturdy look four. Make you satisfied ~
The castle corresponds to the description. But for me it turned out to be uncomfortable that the key goes into the lock two sides, but you can open only in one position-it's wasting time. Also, the tail of the lock is not fixed and can be twisted on the trip. In the rest, the lock is durable long, let's see how it will behave in sock.
Thanks to the store everything corresponds. I recommend
Looks strong. Good quality, but a little bit heavy.
Very satisfied. Aesthetic, easy to install, easy to use. Good protection against theft
Fast delivery, good goods as described, a serious distributors.
The goods received satisfied with the quality. Seller recommend
Looks good, and stronger than conventional locks. Maybe short.
Good product, well packaged and received quickly. Good store! Thank you! THANKS
Very good lock! But the lock can be made more reliable And fire!
Externally very decent. Thank you to the store for the excellent packaging.
Everything is super!!!! The lock is excellent... everything came quickly... the mount is very convenient! Recommend!!!
fairly good lock. i have it as an extra lock but i would not use it alone though.