Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good knife, fits comfortably in the hand, securely fixed. Comfortable finger pad. In the handle 5 spare blades, stick with the magnet-convenient. But the change of blades is made very ambiguously, the tight one (the first time I opened it with flat-tups) had to be corrected so that you can open it with your hand. The blades are sharp, the pocket hook is big and sturdy.
Super knife
The goods arrived quickly and well packed! Not used yet, but the product looks great!
It came down in 5 days. So far everything is as described. Satisfied with the quality.
It's a little bit small for me, but it doesn't get in the way. Very comfortable finger rest.
Quality knife, excellent performance. Came in about a week. At the checkout I took the five and is ready, and there is no damage to the packaging, as is the case with the post office of Russia usually.
The knife came with a marriage, the clip does not snap into the groove, does not fix the blade holder plate. The seller returned part of the money.
Credit! The knife is worth the money. Definitely recommend! This is a good choice!
The goods arrived quickly and all in oil. The Blade Itself "plays" a little, but without play. I came with a crooked, rubber support under my finger (pictured), but I don't count as a minus. Heavy and evokes the feeling of a quality tool.
High-quality, powerful knife. A slightly ill-conceived fixation system (this is the one that is "patented";), but you rarely change the blades, this does not spoil the experience.
The knife itself is cool. The blades that go with him are full of shit. The film was blunted about stress after 1 meter.
The first impression is good. Its 773 is worth. Especially with delivery in 4 days from Moscow. No backlash. Everything sits tight. The spare blades in the handle are magnetic. The storage space for spare blades is tightly closed with a latch. Replacing the blade requires some effort, so that the child will not open) all the blades in grease, and already installed, and spare. New Blade paper cuts perfectly, for construction knife. Included a knife with a mounted blade, a cap on a mounted blade, 5 spare blades, an instruction to replace the blade, a promotional booklet, thanks from the manufacturer, instructions to prevent rust. Packed in a simple but branded box and pouch. I haven't checked it at work yet, but I think everything will be super.
Quite a comfortable knife, weighty, abundantly blurred.
Perfect. Ordered at the request of her husband, he is satisfied with the quality of the knife.
Very sharp, you can cut the wood, the set includes spare knives.
Good knife! Quality thick metal spare blades are not thin and very sharp recommend!!
Awesome knife. Heavy, solid, cool assembled, comfortable. According to the source, the blade retainer opens a little tight, but this is more as an indicator of the absence of play. I also want to note very sharp blades, they are clearly better than the analogs that I took in the nearest stroymag. Shorter-it costs its own money. Can be a very unashamed gift