Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The camera is good I asked for an extra battery and the application was not sent to iPhone permanently
The camera works well, the waterproof case is clear and works well under 2m, plastic parts are good quality, but remote control died almost immediately, all screws were tightened.
Top equipment, met TDs the mines expectations, came just like the announcement and I am very satisfied.
honestly cannot believe the quality of this product! comes with so many accessories and videos look great!
Good quality, seems to be original
Exceeded my expectations
Wonderful product. Although the battery last for too less time.
Excellent product, came in perfect condition and very well packaged, only the configuration of mine came a little confused even being in Portuguese, but otherwise everything perfect.
Excellent Product beatiful good shipping .. tank you
It is a product that has a good price, taking into account that there are much more expensive products on the market, and that they do the same work. As for the negative that one could talk about this product, is that it heats up a lot and very fast, the insertion of the micro SD card is a bit difficult for those who have big fingers. But it definitely delivers what it promises, and we're going to test it. I recommend everyone to use a micro SD card at least type two minimum transfer count of 100 MB class 10 so that the image in those taking 4K videos are not affected, well, they might think that the problem is the camera and it is not like that, An advanced card is required to take video.
Did not send an extra battery, but the dual-size mounts I need, the camera is not tested yet
Great quakidadd, delivery shock promise
The camera with a weak stabilizer, the battery lasts for 40 minutes. Video quality weak
Kiev, it was like shvidko.14 days, the sound is weak, the demand is a dodatkovo mikrofon. Sale of trims, it's a shame.
Spectacular????Very fast delivery aliexpress follow the shipping result... Nothing to say very good... Lack of instructions in Spanish, since it comes in German Russian. Chinese English .... But it is understood... Very satisfied and I arrive earlier than expected in chile????????????????