Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Pretty light. Don't use my head despite my big head!
Great glasses.
Good as, it took less than expected, an acceptable price and average quality. The supplier rushed to send it, good supplier. I personally bought them for trouble dryness eyes and I didn't find it expected, the glasses look good, a little off the face. I'll have them in second place. Note: they come out by AliExpress cheaper than by other suppliers like amazon
Great, such as description and very comfortable, and nothing to say with vision; Excellent
I even used it in Uludağ and it was very good at roller-skating in a mountain
Excellent made very good li board
Delivery very fast and high gloss even nicer
Liked the glasses is very good
The glasses are beautiful perfect, great quality and the third time buy, will buy more other times in other colors that have no note 100%
Spectacular, I loved them, the quality is very good and shipping very fast in less than 2 weeks I already had them at home. 100% recommended.
Great product, delivery super fast
Experience days arrived in only four. Goods also well received. Product also unsatisfactory four key
лучшие очки для велоспорта
Packing a bit poor, a simple case there was good. Do cmp 5 stars to the product you already have in use and time-efficient. Thank you
ok
They are of very good quality, they are light, the variety of lenses make them versatile, the store made the shipment on the same day of purchase and arrived very fast to Colombia, not more than A good buy.
Super triathlon glasses, very good add-ons, case, storage bag, two excellent change mics, and, glasses cleaning cloth. Super recommend the store excellent products.
Great product
Очень хорошие очки, заказ пришёл быстро.
Очки большие, красивые, несколько стекла, а так же для тех у кого проблемы со зрением есть дополнительная рамка под стекла, пришло все согласно описанию и очень быстро, товаром доволен, продавца рекомендую.
Nose rest size adjustable, although the 9th day only for shipping come and products make you satisfied
Ordered it from german warehouse for shipping to Germany and received it via Amazon! But for a much cheaper price :-) This is my second style of this glasses... absolutely love them!
Hight quality, very comfortable.
Excellent store, the product arrived with 12 days inside Rio, super indicate, product came as the ad, very top.
Quick and without pretty and look tough, which I can't find some instructions to change the glass