Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ручки потрясающие, красивые, очень качественные, тяжеленькие, исполнение идеальное, абсолютное соответствие картинкам продавца. Быстрая доставка, товар очень надёжно упакован! Спасибо продавцу, в следующий раз - покупки только здесь!
Ручки отличные, покупаю уже в третий раз в разные комнаты! Доставка быстрая! Упаковано все супер
The hooks are really beautiful and of the GREAT QUALITY. They arrived packed so well that hurricane would not hurt them - with care. Those details will make your home look just great. They large ones are a little bit larger than I expected (they are as in the description, just my imagination fails :) ). I really recommend the store as well as the hooks.
Arrived very fast and in perfect condition
Perfect
Excellent quality and very fast shipping!!
Fast delivery, very happy with my item. thank you
быстро дошло в Москву. отличное качество
Nicely weighted, great finish, fantastic product!
Gorgeous handles, very well made and solid, recommended! I am very satisfied with shopping and definitely still skorzystam with company Dooroom
Very satisfied! Very high
arrived very fast. good quality
So happy! Shipping was much faster than expected and quality is great. I was looking for something similar in Australia but it would have cost so much more!
The screws were not convenient to mount
Very beautufil, nicely detailed and really heavy
Super :)
These feel heavy and solid. Larger than I expected. Very happy with my purchase. They have a satin brass finish that looks great without showing fingerprints. They feel very high end in finish.
Great product!!!
Perfect and fast shipping +++
Is it possible to buy it with the price? It must be a big big big bargain sale.
Buy it! Great quality!
Very nice and beautiful
Very beautiful product, just like the photos in the ad. Arrived in 33 days! Attentive store. I asked to protect the packaging well to avoid damage and he complied with my order. Thank you.
always a pleasure doing a business with this company. good quality product.
Handles are amazing. Pleasantly surprised by the quality of the product. Definitely recommended for purchase. Thanks a lot to store.