Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in a month. The watch personally and very beautiful!
Nice watch, nice quality, as in the picture
good
I don't want to be alone in Wyber where you can be.
Fast delivery. Works perfectly, looks awesome. I use them for a week, and works fine
Top of the bracelet is not the best buy other colors.
fast delivey,excellent watch,great quality,thanks
Very good product, expected for the price.
Top too!
For the price, it's more than fine.
Super am very zufriden
Beautiful my husband loved .... Still waiting for the other more and top saw can expect turns more purchases. Arrived on right delivery on time. Thank you very satisfied
Very fast delivery
Ordered this watch for curiosity. With the self-winding and the calendar, twenty years ago, I was given Orient. For a while, the clock went well. Then they retired, they were in a hurry. Wore in the workshop, but after a while again the same errors. In general, they lie in a box in the closet. Well, these watches are like narmalno. It's about 13 and a half hours. There is no calendar. Buttons that on the sides, a dummy, so for beauty. Well, the bracelet should be shortened, but it's not a problem. Ordered in the same store, watch with a skull, son. I haven't received it yet. In general, the store and the store recommend... All health and good luck...
Ótimo
Arrived well packed and in great condition, only took a little because of the office, but the store sent very fast, recommend.
I'm not knowledgeable but the automatic mechanism saw it well and functional. A bolt connecting strap and box was loose but it's something I could solve myself. The shipment was just over two weeks. I liked it, just need to adjust the strap to carry the watch. Thank you.
ótimo relógio a qualidade se refere ao valor . pulseira leve mas pelo preço de um relógio automático está no mesmo nível. sobre o vendedor só elogios rápidos e justos .
Top more SLC… Never had an automatic more it is top beautiful more liked
Watches great like. Great work. Seller's Congratulations
Great quality product recommend to everyone
Excellent watches
C vraiment génial watch
It's just as advertised.
Very fast delivery, it only took a month to Colombia, good materials, very well packed, arrived without damage