Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my third set bought from this seller in 3 years. The previous ones work great. I really like these sets. There's everything to install. Convenient and fast app on mobile! Good, not glitchy cameras! With this order there were great difficulties with logistics. The seller was always in touch, answered all the letters. Answered the case. Thank you seller! As a result, the parcel arrived only 10 days later than the stated date. Taking into account the New Year holidays-this is not a bad thing.
Thanks, received today. But not yet established. I will install photo add
The set is OK, banal in the Assembly, there is absolutely everything except the monitor. The quality is good, the cameras detect traffic, illuminate the area, the Internet connection without problems. From the application level, you can remotely view the record from the hard drive which is great, I did not expect such a function. So far, after a few days I can recommend, and as it will be with liveliness we will see
Great????I really like that from the phone you can watch online and play the recording. I will order such parents. One minus, no instructions on the Russian. Without a specialist I could not independently customize
When I received it today and connected it and used it, the picture quality is good and the camera works well as described. When you speak a voice to the camera, the sound sounds a little bit, and there is a pity that it is not accurate. Installation, connection is also easy and recommended.
Works very good.
The order arrived in 12 days, received by mail. Everything is very well packed. Immediately connected to check, all cameras are working, all modes (day, night, backlight), cables of 20 meters work. For home, Dacha, probably one of the best options for video surveillance. Thank you very much for this kit and fast delivery!
Excellent product for an excellent price. Proven quality and reliability.
The cameras arrived quickly despite the fact that in China the new year of the seller I recommend tomorrow I will unsubscribe
He's here. Excellent packaging arrived in record time from UAE warehouses. I took it from the recommendations of Abdul Majid Jabr. I would like to come back again to God's will after the installation and experience.
I take such cameras for the second time, the first ones have been working for the third year, but this time they brought them with broken corners on the package, one was generally torn apart, but fortunately everything is whole and works
The kit arrived in working order. Cameras react to movements, a lot of settings.
Received a set for 6 cameras with a little delay. delivered to the pickup point. In general, the system is of very good quality, packaging, quality of the camera body. As for the connection, everything is simple and easy. But I still have fun with setting up the registrar. In the instructions there are only basic settings and then the description in English. Translation by recorder on a solid 4. I connected a rotary PTZ camera of the same manufacturer, I don't understand how to set up the tour. but I will write about this in the review about the camera itself. Yes, by the way, the cameras are definitely not 5 megapixels, I think there are 4 honest ones.
I received the order. Cameras and DVR in good condition. Not yet connected.
Perfect! Thank's!
Great product. I buy it not for the first time. Acceptable video quality, excellent camera and receiver performance, black long cords are available as a gift. I recommend and advise everyone. What questions of problems and claims
Delivery to Angarsk 11 days from the Moscow warehouse. The kit came to the post office without damage. This is the second set ordered from this seller. The first was already installed without any problems for a friend and time-tested. So I took it for myself. The equipment of the first was richer. All devices in individual and beautiful boxes, cameras with passports. This package in simple boxes combined into one brand. In principle, it does not matter, and the price is an order of magnitude lower and the quality and quantity too. The product review will be completed later.
The kit arrived quickly, the quality is excellent, everything works