Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend my money to the store
Delivered quickly. 11.11.21. Ordered, 28.11.21. took it at the perm Post Office. Gloves came up, size XL corresponds to the table. The quality is good, the threads do not stick out, the Velcro is held. The headlight is small in the metal case, all modes work, it shines normally. spitsevik is normal. Additionally asked the store to send the hose from the pump in return for lost. without problems, everything was fixed in one parcel for a small surcharge)) the seller is excellent, quickly responsible. Total: Shop and seller recommend!
All in size
Thank you
Envío rápido y sin complicaciones. Hoy he probado los guantes en una ruta con la bici y la verdad que son cómodos y se ajustan muy bien a la mano, aunque tal vez en la parte de la base donde va “acolchado”, pondría más relleno para que fuese un poco más cómodo. Por todo lo de más genial. Vendedor atento y muy recomendable.
Accurate size, fit well, comfortable
качество супер
The gloves are comfortable to wear and I like the reflective detail they have, the size is correct even if it would have been better than something longer in the wrist area
Sent in 24 hours Arrived well packed Good quality product
Gloves are good. The first 100 km passed and no complaints.
The best ever bought here, comfortable, well made is very beautiful.
The gloves super fit hands. My first impressions she is very good, great grip in hands and handle. After make a test using. Shipping: 30 days for RN and the product released without charges.
100% ok
Excellent gloves, correspond to the description, the size took XL according to the table, sat down like cast. For this money is an excellent choice, I recommend
Looks good
el tamaño es pequeño para ser XL...mas bien parece un M o L
Very fast delivery of 2 weeks to the Dnepr. The store and the goods are very satisfied!
Перчатки супер!!!
Excellent gloves, comfortable, well breathing, easy to remove.
nice quality - good value!
Size suitable, comfortable lightweight, easy to put and take.
nice quality. Fits well.
Top gloves enjoyed
Product as described, the gloves are beautiful, but recommend you to order a size larger than you use, I use asked L and was the limit, arrived very quickly, 16 days to the northeast.
Top product, exceeded my expectations, bought in size L and fit right in my hand. Seller sent super fast, congratulations. Arrived in 30 calendar days in luzilândia-Pi and not pay any fee.