Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described
,запихнув у яблуко,крайні розійшлись,ну такє,посилка йшла місяць,може карантин
Excellent!
może być.
That's good.
Very convenient pribambasik! I don't know how I did it without him. Onions, potatoes, sausage in salad will cut on hurray, nothing in the hands does not fall apart. The thing is good, not flimsy. Shipping fast. Thank you to the store, the store of prosperity.
как и обещано в описании
Good thing for cutting bulbs. Spokes are large, keep normally.
The order has arrived, the product corresponds to the description and works very well, no welding has to be done.
Kitchen holder for vegetables and fruits came to the Dnepr in 24 days from the date of order. Packed was in a cooler with a navel, drove without damage, the quality is good, magnetic, I hope, that this is a stainless steel that does not rust. The store is sociable. Recommend.
Item arrived in good time and matches description. Happy with order and confirms that if you order a number of items from the same shop they send it is one joint package.
The product is cheap. It took me a long time to arrive, so I forget that I ordered.
Nice Mill. One for spices. second for salt. I have been using for 5 years. grinding different. there is adjustment. I recommend
Very good for cutting onion, tomatoes etc. practical so as not to cut off and expedite cutting. I like it, good product and good store. Fast delivery.
Nice, thank you!
Quite useless piece)
Perfect device! Very durable handle and needles themselves
18 days delivery to new mail, ordered 11.11, pleases that several parcels from different stores combined into one, in this the Chinese exceed in terms of logistics, thank you
Very firmly and reliably done. Teeth made of thick non-bending metal
The store is sociable, honest, polite and decent-quickly issued and sent the order. He answered the messages quickly. The parcel is tracked all the way, Packed well, everything arrived intact, not even crumpled. Quality is good..., very satisfied with this purchase! The goods are received in the shortest possible time, took at a delicious price-sale on the AliExpress, Thank you very much for your share. Honest seller, the goods correspond to the description, full, truthful description of the goods. I advise everyone and recommend this seller and its quality product. Nice to deal with this seller, good, reliable store and good attitude to buyers. I will buy more goods from this seller ....