Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product, I use it while watchiing TV , at low volume it is very good and the battery lasts for several days,
The sound is really very good. Headphones do not press on the ears, but it probably depends on the size)))) The Equalizer is built-in. I hope that the quality will also be on top. I recommend to purchase. There are headphones from another manufacturer from the Middle Kingdom. From them ears are not comfortable.
Perfect super fast delivery in 10 days, works great great sound, I will already order another one.
My order arrived very quickly according to the description beautiful finish followed and very serious communication and I recommend this item and seller. Thank you
My order arrived very quickly according to the description beautiful finish followed and very serious communication and I recommend this item and seller. Thank you
Received the parcel is working, and I like it very much thank you????
Despite the box arriving crumpled the product was not damaged, the quality of the product and very good for the price.
The best price quality Bluetooth headphones I have tested! Are the second I have, the previous ones fell into the sea. I 've really grown fond of these headphones. Have space for micro SD and radio, then you have an MP3, a radio and headphones at the same time!, they are resistant, they listen well, the battery lasts long and their compact design helps me transport them! They also have a jack input in case you use a device without Bluetooth. Thank you for making things like this, I really feel very grateful and happy with this purchase
Very beautiful, they arrived before the agreed day????????
The sound is super. Held tenaciously on the head. Three modes. Convenient Control. The packaging is shitty. Came the whole. Good headphones! I recommend it.
Headphones fire, the sound is completely satisfied. Maximum functionality. There was a minor trouble with the color, but the seller quickly decided everything. And the product and seller recommend! Packed with high quality, everything arrived intact.
Thank you very much. Came quickly. All whole. I haven't checked it yet.
Having won up for 2 times yak and the front of everything super: Sound, battery good trimach
A great l stereo sound